This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Toyota Rav4. The contact stated that while driving approximately 40 mph, the vehicle was involved in a crash where the airbags failed to deploy. There were no injuries. The vehicle was taken to a dealer where the air bags were replaced. The manufacturer was aware of the failure. The failure mileage was 37,230 and current mileage was 45,000. Updated 06/05/14 the consumer stated the incident occured on March 29th. The driver was exiting froma drive through at a bank, driving 5mph. A second vehicle crashed into the front right side of the consumer's vehicle. The consumer stated the vehicle was poorly repaired. The vehicle was traded in. Updated 06/09/2014
The contact owns a 2010 Toyota Rav4. The contact stated that while driving approximately 20 mph, the air bag warning light illuminated on and off sporadically. The vehicle was taken to the dealer where it was diagnosed that the air bag sensor needed to be replaced. The contact was not included in NHTSA campaign id number: 13V014000 (air bags and seats). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65000.
I was driving about 25 mph on the small street. The road curved a little in one place and two right wheels of my car went to the shoulder which was the same level as the road but a little bumpy or graveled. It took me a couple seconds to be back on the road but at the moment I was there the right side curtain airbag suddenly deployed. I was very scared and stopped and checked the car and the wheels ' there was nothing at all except two right wheels were dusty. I believe that it was a malfunction of a sensor because there was no impact and there were no any big rocks or pot holes on the road. But Toyota refused to repair airbags and interior; they found a scratch on the wheel and claimed the wheel was bent. It was not true as it was found during repair in body shop. The repair cost was all for airbags / sensors and roof lining with just a fraction for balancing the wheel to be sure it was indeed ok. It was a normal use of the car, no any impact, but faulty sensor.
Putting into a parking stall (at a rest stop)with foot on the brake pedal, the Rav4 acceelerated at a high speed, only stopped after hitting a sign pole, still accelating, only stopped by turning motor off with ignitoin key.the air bags did not activate with $8809 in damage.this vehicle has 2 recalls on the accelleration problem,1 on the rear suspension. Also rear middle seat belt not working and tire pressure continous to not function ather being fixed.
The contact leased a 2010 Toyota Rav4. The contact stated that while driving approximately 23 mph, another vehicle ran a stop sign and crashed into the side of his vehicle. Upon impact, the air bags did not deploy. The contact sustained injuries to his neck, back, and shoulder. The rear passenger sustained injuries to her left breast. The police were contacted and a report was available. The vehicle was later towed to an independent mechanic. The vehicle was pending an investigation. The manufacturer was contacted and they were also pending investigation. The failure and current mileages were approximately 4,000..updated 02/25/13 the consumer has since traded the vehicle, because the lease was ending. Updated 05/23/13 updated 04/23/14.
- Colorado Springs, CO, USA
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Date: 12/19/2010 from: [xxx] re: 2010 Toyota rav 4 lease/ air bag safety concern I recently leased a Rav4 from your dealership. I traded a 2007 pruis and have owned numerous Toyota. My reason for leasing the rav 4 was to make life easier and safer for my spouse who is undergoing cancer treatment. I made this fact known to my salesman sonny rothwell and brought her with me to test her getting in and out of the vehicle and general comfort. The vehicle was not running during this test. I drove the vehicle approximately 5000 miles without paying attention to the dash warning light regarding air bag activation. When I finally checked with your service department, they stated that the air bag light indicates that the air bag is not in active mode when off and that this occurs when there is not enough weight in the passenger seat. I asked the amount needed to activate the on position and they did not know. My wife is 5 1 and weighs 86 pounds and I would never have leased this vehicle if I would have known she would not have the benefit of air bag safety. Air bags saved my wife and mother in-law several years ago. I called Toyota corporate 800 331-4331 and explained my problem. They stated that it requires 90lbs of weight to activate air bag and that this could not be adjusted. Ref# 1012030063 I later called service manager david newton and he confirmed the 90 lb weight requirement. He suggested I bring the car in. Prior to bringing the vehicle to the dealer, I tested the front seat by having my wife sit in the seat with a 16 lb bowling ball on her lap. The air bag light was still showing off. I also read my owners manual and found no indication of any weight requirement for air bag activation. There were references to children and luggage in passenger seat. I brought the car into your deal parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Annapolis, MD, USA