This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Problem: Accelerator stuck in 2010 Toyota Rav4 on 3/31/10, while at low speed and slowing for a stop light, my accelerator stuck, impairing my ability to stop. I pressed firmly on the brake, then engine continued to race. While continuing to press the brake, I put the car in neutral, then into park. The car stopped. I am surprised I did not rear end the vehicle in front of me. I drove carefully to the rochester Toyota dealership, just minutes away. I spoke with the service manager. This vehicle is one involved in the current Toyota recall. I had the accelerator repair made on March 5, 2010. I had not experienced any accelerator problem before today. I explained to the manager my concern that the true problem with uncontrolled acceleration has not been identified, thus my problem occurred despite the prior replacement of my pedal. I phone the Toyota 800 number an made a report. Neither the Toyota service manager nor the person at the 800 number could assure me that these incidents are being documented or evaluated individually or as a group. I find this very unsettling, and I'm concerned for my safety and the safety of others in and around Toyota vehicles.
On 1/28/10 as I slowed for a traffic light the Rav4 started to highly rev up.( my foot was on the brake not on the accelerator) yet it sounded as if it was going to speed up for no reason. It didn't actually accelerated. I was able to throw the gear into park and it stopped. That same day I brought it to the dealer and they said they fixed it as per the recall. On 3/11/10 I was talking with someone who was outside the vehicle. I was at a full stop with my foot on the brake but still in drive. The same high revving again happened. I again threw the gear into park and the revving stopped. I brought the vehicle back to the dealer. They inspected the vehicle and they had a Toyota field tech inspect the vehicle. They found nothing wrong with the pedal. I have witnesses to both events. There is some problem if it isn't the pedal, it is something else. Vehicles don't rev by themselves. I refuse to drive the vehicle and I have notified Toyota. Please advise and help me I like the vehicle otherwise.
I was leaving my home in my 2010 Toyota Rav4. I put the car in reverse and it instantly began to accelerate at a very high speed. I immediately pressed down on the brakes as hard as I could. However nothing occurred the car continued to reverse rapidly. I shifted into neutral but it was a small space and by then I was near the stone fixture which the vehicle hit. The fixture which was solid stone was in the ground, it was uprooted by the vehicle. In order for an object like this to be uprooted a great deal of speed would need to be involved. My driveway is on an incline and I never press on the gas pedal while reversing as the vehicle will reverse on its own due to the inclination.
My Rav4 was part of the recall. One, I bought my car on 1/18/10. I heard Toyota filed their claim on 1/21/10. The recall was announced on 1/26/10. I waited until beginning of March for recall letter as instructed by Toyota and I never received the recall letter. I contacted the dealership and was told that Toyota doesn't send out recall letters and that I should come in for recall. Last Saturday the pedal was fixed but there is a brake lag, meaning the car will not stop in time, you really have to put a lot of pressure to stop the vehicle. As per dealer, they don't see anything wrong with the car and when I asked them can they tell me if the car is safe to drive they told me that Toyota can not make those guarantees. I don't feel safe driving this car and want to return it since as per Toyota if the car was purchased/leased within 5 days of recall/production stoppage they will take it back. I contacted the dealership and they told me that I should contact Toyota directly which I did and nobody is answering the phone-its always busy. On their website, it does indicate that they will work on case by case basis for take backs but nobody from Toyota is willing to help. How do I proceed" can anybody help me"
My Rav4 was part of the recall. One, I bought my car on 1/22/10. I heard Toyota filed their claim on 1/21/10. The recall was announced on 1/26/10. I feel the dealers most have known what was happening and sold me my car anyway. On the Toyota website it stated if you bought your car within 5 days of the recall the dealer would take it back. When I called the dealer they said they never heard anything like that and redirected my call to their service department, who told me there wasn't a fix yet and I was to wait to be notified. I wanted information on the general manager or district manager and was told I could find it on the website. From there I didn't know who to talk to. I have been sick to my stomach ever since. Two, I never received any information about the recall. I had to call the Toyota hotline and they also said to wait for notification. Three, never receiving a postcard, I finally called a dealer and arranged for my car to be fixed. I was experiencing random acceleration when the car was hot and cold. Four, after the fix the car continues to do this. It will accelerate rapidly, decelerate and then run smoothly again. It does this randomly. It is quite nerve racking when this happens. I don't know what to do. I have a young son which I Transport on a daily bases. I am scared to death to drive a car I waited 12 years to buy.
- Lake Forest, CA, USA
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The contact owns a 2010 Toyota rav 4. the contact purchased her vehicle one year ago and consulted with the dealer in reference to recalls. The dealer advised there were no recalls on her year, make and model. Although there was a recall on her year, make and model (NHTSA campaign id number: 10V017000, vehicle speed control: Accelerator pedal) the dealer advised the only recall that existed was pertaining to the floor mats. The contact felt her safety was at risk and wanted to sell her vehicle but was concerned with the rapid decrease in value. She felt she was sold a defective vehicle by an authorized dealer and was not warned that a potential defect existed in the vehicle. The dealer was contacted several times but has yet to respond. There were no failures existing in the vehicle at this time. The current mileage was 1,000.
The contact owns a 2010 rav 4. the contact stated while driving 25 mph the vehicle suddenly accelerated. The contact took the vehicle to the dealer forthe recall for the pedal repair but the contact does not feel satisfied with the repair. The contact would like the advance brake over-ride system repair but the manufacturer informed the contact that the dealer does not have the equipment to perform that recall repair. The contact does not feel safe driving the vehicle. The failure mileage was 80.
The contact owns a 2010 Toyota Rav4. The contact was driving approximately 35 mph; proceeding to a stop sign. While braking there was a surge of unintended acceleration. The engine began to revv. The vehicle resumed to normal operation. The authorized dealer was notified and recommended the vehicle be towed for diagnostic testing. A recall repair was performed prior to the purchase of the vehicle. The recall was under NHTSA campaign id 10V017000 (vehicle speed control: Accelerator pedal). The vehicle had not been repaired at the time of the complaint. The failure mileage was 345.
Just another unsatisfied, unhappy, and scared for my life Toyota owner! the repair for the recall for the accelerator pedal has not fixed the problem. It takes too much effort to apply the brakes and the accelerator sticks sometimes. Braking is becoming a major issue for me-I've never had to apply so much pressure before. I'm used to letting my foot off the gas, letting the car slow down itself, then gently applying the brakes as needed (mostly at stoplights so I don't have to accelerate as much when it turns green). The car really doesn't slow down like it should, requiring me to apply unnecessary pressure to the brake to slow down. Dealer replaced the pedal or repaired it for the recall but nothing has changed.
The contact owns a 2010 Toyota rav 4. while driving 60 mph with the cruise control engaged the vehicle accelerated up to 85 mph. The contact applied the brakes to disengage the cruise control. The contact has not notified the manufacturer regarding the failure. The contact stated that the acceleration was very sudden and could have caused a crash. The failure mileage was 6,000.
The contact owns a 2010 Toyota Rav4. Whenever the contact was driving 20 mph, the vehicle accelerated. The most recent failure resulted in a crash. When the vehicle accelerated it crashed into the side of a house. There were no injuries. The failure mileage was 2,900. The current mileage was 6,500.
The contact owns a 2010 Toyota Rav4. The driver stated that he was approaching a stop sign when the vehicle the vehicle accelerated on its own as if he was applying pressure to the pedal. He put the vehicle in neutral and that did not stop the vehicle from accelerating. The driver turned the vehicle off and then back on and it began to accelerate on it's own again. The driver then turned the vehicle off and on again and it began to drive normal. The current and failure mileages were 1,786.
Car seems to lag when I step on gas pedal from a stop position (when I'm stopped at a red light). It has happened 3 times now and only when I'm trying to turn left. Vehicle doesn't jump, but there is a lag and the car doesn't go, even when I'm pressing down on the gas pedal. Does anyone else have this problem? this is my first brand new vehicle and I'm pretty disappointed.
While test driving a 2010 Toyota rav 4, idling at a stop light, the engine began revving at a rapid pace. He then restarted the vehicle to resume normal vehicle operation. The vehicle was taken back to the dealer, in which he notified the sales manager of the failure. The failure mileage was unknown. Updated 12/15/09. Updated 12/18/09 the consumer and the salesperson were at a stop light. The consumer stated his foot was on the brake, when the engine began to rev very fast. Updated 12/22/09
A D V E R T I S E M E N T S
- Rochester, MN, USA