On May 26, 2016, my mother was traveling North on I-69 near eddyville, Kentucky in her 2009 Toyota Rav4 with my son in the front passenger seat. A driver traveling South on I-69 crossed the median into the northbound lane, and collided with my mother's vehicle head-on. At the time of the collision, both my mother and son were wearing their seat belts, however, the seat belts did not work properly and contributed to my mother and son's serious injuries. During the collision, the lap belt on both seat belts tightened substantially, while the shoulder restraint never tightened or locked. As a result of the seat belt issue, my son and mother sustained significant abdominal injuries due to the extreme tightening of the lap belt, and head injuries as a result of the failure of the shoulder restraint to properly lock. Specifically, my son sustained a liver laceration, pulmonary contusion, and superior mesenteric artery thrombosis as a result of the extreme tightening of the lap belt without tightening of the shoulder restraint. Additionally, because the shoulder restraint failed to work properly, it did not stop his forward momentum, causing him to strike his head on the dashboard or windshield and sustain a traumatic brain injury. My mother sustained multiple rib fractures, a left pneumothorax, small bowel enterotomy, mesenteric tear, avulsion of the sigmoid colon, and tearing of her abdominal musculature as a result of the seat belt.

- Almo, KY, USA

I no longer own this vehicle, it was traded in in 2014 to West herr Toyota 4141 southwestern blvd, orchard park, NY 14127, how do I stop recall notices for this vehicle?

- Boca Raton, FL, USA

2 recalls since last year. Local Toyota dealer unwilling/unable to perform remedy despite numerous requests.

- Murphy, NC, USA

The contact owns a 2009 Toyota Rav4. The contact received notification of NHTSA campaign numbers: 15V577000 (visibility/wiper) and 16V096000 (seat belts) however, the parts for the repairs were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced any failure. The manufacturer was made aware of the issue. Part distribution disconnect.

- Swansea, MA, USA

The shoulder seatbelts in one of the second-row outboard seats was totally broken by the friction of a metal on the shoulder retractor end. I received a recall for repair the lap seatbelts for the same problem but not include the shoulder end. He broke when the car was stopped and the passenger tried to belt.

- Aguas Buenas, PR, USA

A recall was issued on February 17, 2016 for the rear, outboard seat belts. As of August 8, 2016 the manufacture has yet to address this defect.

- Santa Fe, NM, USA

The contact owns a 2009 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V096000 (seat belts). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

- Madison, WI, USA