This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We have a 09 Toyota Rav4 with a Blizzard Pearl paint that continues to fail. Apparently there were notices sent out in 2022 indicating a recall that would cover these repairs. We were unaware of these notices and continue to experience paint degradation on multiple areas of the car. I have contacted Toyota and they claim no responsibility past the 2022 expiration date. I am hoping that NTSB will reopen the recall regarding this issue. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
paint recall the problem was confirmed twice by sansone dealership avenel, nj. 4/28/2021 and 12/1/2022. on both occasionspictures were submitted and i was told it would be taken care of. on 1/23/2023 i dropped car off to be repainted and was told it would be about 1.5 weeks. i picked up the car unrepaired on 2/21/2023. they said they would not honor recall
The paint on my white 2009 Toyota RAV4 has been coming off. Sheets of color is peeling on the roof. I have several large (1-2 inches) bare spots on the top and many tiny ones on the body hood and doors, rusting for years. The manager of Titus-Will Toyota advised me not to do anything about it when I showed them the recall letter from Toyota and let him take pictures of the affected areas of my car. He said he would send a request and let me know about the repair decision. It has been more than two years since my complaint. I ask about it almost every time I go there for my scheduled service maintenance, and I get no answer so far. Until now, I still don-??t have a response from them, and I am a little unhappy. Also, I see that I am not their favorite customer and avoided by management as they are always swamping. I showed them how bad the paint continues to come off, and the rust is awful. I could off taken care of it by now, but the manager clearly said not to paint it or do anything about it until he gets confirmation about the issue. My roof could start licking with all this rain and rust. Thank you.
The paint on our 2009 Toyota Rav4 comes of with the slightest bump from something like a branch, which should not normally cause paint to come off. Because of this we have several bare spots which are beginning to rust.
Daughter was driving 65mph on interstate when large truck in front of her dropped their drive shaft. She tried to straddle the object due to no shoulder and another vehicle in next lane. Report stated it rupture gas tank and loss ability to steer vehicle sending get into and through guardrail. Totalled everyone front end of vehicle. No airbags deployed. She suffered significant concussion and whiplash.
I was driving and the air bag inadvertently went off, exploding in my face. The vehicle filled with smoke, dust, and debris. Because I could not see (airbag in my face and smoke/debris in the vehicle), I crashed into the vehicle in front of me.
On June 8, 2014, while driving my 2009 Toyota Rav4, I began to slow for a stop light. Several cars were already stopped. Suddenly, and unexpectedly, my car began to accelerate causing me to crash into another vehicle, and forcing it into a second vehicle. After the initial impact; my engine continued to rev-up, even though my foot was off the accelerator and hard on the brakes. Finally, I shifted into park and turned off the ignition. All three vehicles were damaged, two significantly. A passenger in the second vehicle expressed personal anxiety due to a 'heart condition' and possible neck injury. Both drivers filed claims on my insurance, but no damage estimates or injury claims are available as yet. A police report was filed. During 2013, I had two previous accidents and several incidents while driving this Rav4, caused by sudden and unexpected acceleration. Damage of about $3,000 was incurred; however, no other vehicles were involved. One accident report was filed. On several other occasions, while driving on the interstate highways, the Rav4 suddenly and unexpectedly, accelerated. In each instance, I regained control of the vehicle and no accident or damage occurred. Prior to owning the Rav4, I purchased a new 2008 4-door Toyota Camry. On numerous occasions, during the eight months I owned the vehicle, I experienced sudden and unexpected acceleration, especially at cruising speeds on the highway. Becoming very uncomfortable driving it ' I traded the Camry on the then new 2009 Toyota Rav4. As a 68 year old single working widow, I am afraid of driving the Rav4 to work or on weekends. In January, 9013, a legal claims administrator for Toyota motor sales, advised by letter that based on their inspection of the 2009 Rav4; the 2013 accidents were 'not the result of any type of manufacturing or design defect.'
The contact owns a 2009 Toyota Rav4. The contact stated that the ignition button failed to shut the engine off. The contact also mentioned that the door locks failed to function. The failure was experienced numerous times. The manufacturer was not made aware of the failure. The vehicle was not taken to the dealer. The failure mileage was 30,000 and the current mileage was 60,342. Updated 6/10/14
On June 6 2012 driving into a parking lot I had an un-intended acceleration on my 2009 Toyota Rav4 and the car only stopped because I hit my doctor's office wall. Even though I pressed the brake pedal, the car wouldn't stop. It was a very scary moment. I filed a claim with Toyota manufacturer, they inspected the car on June 19,2012. I got a letter July 30 2012 from Toyota motor sales usa Inc. That says they didn't find anything wrong with my car and that it is "operating as designed, within factory specifications" "however the inspection of your vehicle revealed no evidence of any sort of a manufacturing or design defect and we are unable to offer additional assistance". I thought my car was safe but now (thank god nobody was hurt) I don't trust this car and I lost confidence on Toyota cars. I'm afraid to drive this car. This car is defective and they know it. It was a horrible experienced! I didn't make this up, this really happened to me. On Aug 1st 2012 on press release tyt recalled Rav4 subs and Lexus to fix the suspension of Rav4S from 2006 to 2011 models. Other law firms have told me that the un-intended acceleration has to happen several times to be considered as complaint/recall per lemon law and that if tyt says there's nothing wrong with it, there's nothing they or I can do. I'm outraged to say the least! can you help? thanks for your time.
Rust on the latches that hold the rear door on the 2009 Toyota Rav4. Although not a major concern at this time, however when the rust does get worse the door will not seal exhaust and/or will open in a accident or while driving. This can be a hazard. I can email photos of the latches. If you want them. Toyota motor corporation and its dealership network are not wanting to repair this problem. I thought I can bring up the issue here and please contact me for further information. The repair is simple since the latches are held on with easily removed hardware. Toyota is not wanting to repair a simple issue that can become a serious safety issue in the near future.
I bought a Toyota rav-4 sport in January 2009. It is a V-6 with the run flat tires. In July, I purchased a new, very expensive computerized sewing machine--one that I had hoped to be able to buy for a long, long time. It was just over $1400. I placed it in the back of my rav and drove home. I swung open the tailgate, not thinking I had to peak inside first. The sewing machine fell right out of the car unto the cement garage floor. I was devastated. Then I thought how lucky I was that my foot or my small dog was not injured. A toddler or an infant in an infant seat would have been seriously injured. I remain concerned about the computer in my sewing machine. My husband, knowing how upset I was, and seeing that there was a serious problem, cut a 2X4 and wedged it in along the edge, thus preventing my groceries and everything else from falling right out of the car as I opened the door. The other concern I have about this car is that there are no run-flat snow tires available and we live in an area that is hilly, with a lot of snow. The so-called, "all-weather, " do not have enough tread for our terrain.
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- Cornelius, NC, USA