The contact owns a 2008 Toyota Rav4. While driving approximately 15 mph, a popping noise was heard from the rear of the vehicle. While inspecting the vehicle, the contact discovered that the rear passenger side tie rod fractured. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.

- Franklin, OH, USA

Regarding NHTSA campaign number: 13V383000 Toyota notified me of this recall in April, 2014, as I was in the last group notified. Since then, repeated contacts to my dealer resulted in being told the parts were not available. Today, June 16, they stated they could inspect the car later this month, and if parts are needed [parts have been needed in nearly all cases], I would then be placed on a waiting list, and it could be many months, if ever, the parts would actually arrive. Today, customer service at Toyota hq told me that parts can only be ordered at the rate of 1 per week. A check of your records indicates that less than 10% of the affected vehicles had been repaired in the first 6 months of the recall. Is this good performance, or just a Dodge by the manufacturer to limit the cost of actually performing the recall, by moving so slowly that few vehicles are in fact repaired" is there anything I can do, short of garaging the car for the next year; or driving a possibly unsafe vehicle"

- Casper, WY, USA

I recently got my oil change done and tire rotation for my Toyota rav 4. I was told by a non Toyota service person to take my car to Toyota to get the shocks checks out since they were leaking and I was under warranty with Toyota. My car is only like 2 years old and I have problem with the shocks before at like 20K miles only. Toyota had fixed my left rear shocks once before too. So this was not surprising to me knowing that the right shocks/struts were messed up this time. I took my car to Toyota and they said moisture on the skocks/struts was normal and nothing was leaking. Also the new tires that I had replaced a few months back were worn out. I was informed that the shocks/struts were not a reason for that. Since I will run out of my 36,000 miles warranty in the next 3 months I am concerned if Toyota is being honest about my situation or they just don't care.

- Allen, TX, USA