This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2007 Toyota Rav4. There is a major problem with these in the steering column and Toyota has a technical service bulletin dealing with it; steering intermediate shaft and is covered under two numbers; ST001-08 and later T-sb-0318-08. The shaft is coming apart and makes noise particularly at low speed. According to reports it affects thousands of these vehicles. I first became aware of my problem when the vehicle was under warranty but was told the noise was nothing; this incident was not reported in their system. Later I found out what this issue was and that they knew. Since then I have made multiple attempts to get it fixed but they want $800 to fix what appears to be a manufacturing/design defect. They recently offered to fix it for $600; not much of an offer since my local mechanic will do it for the same price. Since there are thousands of these with issues and I would assume poses a safety issue I would expect them to do a general recall. I hope you can force them to do such.
- Camarillo, CA, USA
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- Blue Point, NY, USA