This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.
2006 Toyota rav 4. letter from [xxx] re 2006 Toyota Rav4 4WD 2.4 L, NHTSA safety campaign no. 16V596000. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2006 Toyota Rav4. The contact received NHTSA campaign number: 16V596000 (suspension) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. Parts distribution disconnect
The contact owns a 2006 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Ewing, VA, USA
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Manufacturer has not made parts available for recall #16V596 dated 8-10-2016 and there is no known date when it will be available. Your letter explains safety risk if not remedied could result in a loss of vehicle control. My car is 11 years old and I am concerned. Tried to schedule repair today and parts still on backorder
The contact owns a 2006 Toyota Rav4. The contact received a recall notice for NHTSA campaign number: 16V596000 (suspension). The contact stated that the parts needed for the recall remedy were still not available. The contact had not experienced a failure. Parts distribution disconnect. Updated 03/03/17
This complaint is in regards to Toyota's failure to remedy rear lower suspension arm assemblies defect within a reasonable time. Toyota of orange has made multiple appointments for the remedy, however when vehicle is brought in for service, parts are no longer available. Attempted to have recall service done at longo Toyota, however urgent safety recall is not a priority on sundays and requests for service are rejected.
On August 11, 2016, Toyota announced a recall for rear suspension NHTSA 16V596 to again replace rear suspension arms and then epoxy them to prevent corrosion. This denies the owner to align the rear wheels in the future. Toyota and other manufacturers have been building cars for years that have not required epoxying of parts to prevent corrosion so what is the problem here. Has Toyota used inferior materials" isn't there some way for Toyota to make the repair and still allow for proper alignment even if it costs a small amount more? improper alignment will result in increased tire wear and decreased fuel economy and possibly decreased contro while driving. My car now has 91,500 mile on it and I intend to keep it for many years. Why should I be denied the ability to properly maintain the car"
The contact owns a 2006 Toyota Rav4. The contact experienced excessive wear on the rear tires. Prior to the failure, the vehicle was taken to the dealer and repaired per NHTSA campaign number: 13V383000 (suspension). Prior to the recall, the vehicle operated normally. The vehicle was taken to the dealer where it was diagnosed that once the vehicle fell out of alignment, the tires could not be adjusted due to the epoxy. The rear suspension arm needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 225,000.
1/30/14 recall part - rear lower suspension arm repaired by handy. Shortly after (1-3 months) I noticed swerve/sway during hard right turns. I suspected bad or underinflated tire on drivers side rear. Checked all tire inflation and lug nut tightness but the swerve/sway continued. On 10/16/14 I had (4) new snow tires installed at sumner tire in newport/derby, vt. I thought it would eliminate the problem but the swerve/sway continued. On 10/21/14 I had local mechanic perform a four wheel alignment. The mechanic could not make the adjust but confirmed drivers side rear was out of alignment. On 1/16/15 I made an appointment at handy to resolve this and other issues. Handy offered free labor if I paid $309.43 for parts to replace the failed recall. Within a few days I contacted national Toyota customer service and spoke to [xxx]. ref #can't be entered as it flags as a ss number. [xxx] called back to state that handy should be contacting me by end of the week concerning this issue. Received a on-line survey only in which I made clear that I should not have to pay for a failed recall item that was not fixed properly. I called national C.S. again two weeks later to report that I have not received any contact from handy. After that call, still no contact was received. I called handy (3) times asking to speak to the service manager, [xxx], who was always busy. I finally received a call back from a service technician, [xxx], with a lower offer for the cost of the parts to fix the recall of $226.03. I called handy back stating that I felt their offer was not acceptable and that I would be filing a complaint with the BBB for assistance. My point in all of this is that Toyota issued a recall for this part and the recall failed and should not be repaired at the consumer's cost. This is a safety concern of mine as well and limits the use of my vehicle for long trips. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The rear suspension arm on my Toyota Rav4 failed, causing the wheel to drop off the car as I entered I-95. When I reported it to Toyota, they said the recall had been fixed in abq, nm. I live in va; the recall had never been fixed, and the car has never been in abq. Turns out abq dealer had reported the wrong VIN # on fixing multiple recalls on another rav. I have double checked the vehicle and my va dmv registration to ensure my VIN is correct. I have been contacting corporate Toyota for over a week, getting the run around. I cannot get my rav fixed because they say their records are in error. Toyota is refusing to fix the recall, and their customer response on this is horrible.
The contact owns a 2006 Toyota Rav4. The contact stated that while driving 25 mph, a loud banging noise emitted from the rear of the vehicle. After inspecting the vehicle, the contact noticed that the rear tie rod fractured. The vehicle was towed to the dealer. The technician stated that the vehicle was previously serviced under NHTSA campaign number: 12V373000 (suspension) and NHTSA campaign number: 13V383000 (suspension). However, both remedies failed to prevent the failure from occurring. The dealer stated that the tie rod fractured with the epoxy still attached. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 139,239. Updated 5/4/15 updated 05/26/15
1/30/14 recall part - rear lower suspension arm repaired by handy. Shortly after (1-3 months) I noticed swerve/sway during hard right turns. I suspected bad or underinflated tire on drivers side rear. Checked all tire inflation and lug nut tightness but the swerve/sway continued. On 10/16/14 I had (4) new snow tires installed at sumner tire in newport/derby, vt. I thought it would eliminate the problem but the swerve/sway continued. On 10/21/14 I had local mechanic perform a four wheel alignment. The mechanic could not make the adjust but confirmed drivers side rear was out of alignment. On 1/16/15 I made an appointment at handy to resolve this and other issues. Handy offered free labor if I paid $309.43 for parts to replace the failed recall. Within a few days I contacted national Toyota customer service and spoke to [xxx]. ref #can't be entered as it flags as a ss number. [xxx] called back to state that handy should be contacting me by end of the week concerning this issue. Received a on-line survey only in which I made clear that I should not have to pay for a failed recall item that was not fixed properly. I called national C.S. again two weeks later to report that I have not received any contact from handy. After that call, still no contact was received. I called handy (3) times asking to speak to the service manager, [xxx], who was always busy. I finally received a call back from a service technician, [xxx], with a lower offer for the cost of the parts to fix the recall of $226.03. I called handy back stating that I felt their offer was not acceptable and that I would be filing a complaint with the BBB for assistance. My point in all of this is that Toyota issued a recall for this part and the recall failed and should not be repaired at the consumer's cost. This is a safety concern of mine as well and limits the use of my vehicle for long trips.
The contact owns a 2006 Toyota Rav4. The contact received notification of NHTSA campaign number: 13V383000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2006 Toyota rav 4. the contact received notification of NHTSA campaign number: 13V383000 (suspension) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
Dealer fails to complete work on recall in a timely manner. Recall on 2006-2011 model year Rav4 vehicles; rear lower suspension arm. "safety recall C0J" March 2014 - receive notice from Toyota "urgent safety recall". made an appointment June 2014. Told on arrival parts not available. Was put on wait list. Called dealer several times on the phone to check about wait list. Told parts still not available. 9/19/2014 - received follow up notice from Toyota. Called dealer. Told still on wait list, parts not available.
A D V E R T I S E M E N T S
- Downey, CA, USA