Note: Toyota called and said that since I had the car repaired, they could not do anything.....I saved the part. I am writing now because I saw a tv news story about the roll-over concern with SUV's. this would have been a tragic roll-over if not for the location and low speed. Dear Toyota (edited for space), it is rare that I would take this step unless I thought not speaking up could be far more tragic or disastrous. Last week, as I was slowly turning the corner down a side street at work (I work on an army installation), I heard and felt a tremendous crash. My rav-4 dropped on the right side and the tire instantly blew. My momentum was stopped by a large concrete barrier or I may have hit someone. After I was towed (the car was not drivable), the mechanic confirmed what I was told by some of the engineers - something snapped (completely severed) underneath ("in a weird spot")....that something was part of the steering knuckle. As I travel route 80 in northern NJ, I am very grateful when I was told that if I had been on a highway, I would have flipped, possibly several times, and, obviously, would not be writing to you now.....I bought my rav-4 in 1996 when they first came out. Although it cost me $1800 in repairs, the money is least important in the scheme of things. I'm constantly looking at the road surface to avoid any bump....braking inappropriately, but this is not the way it should be. I would not be this upset if this was a small car, but this is a SUV and I expect it to handle the rigors of a NJ winter. Even a Toyota mechanic told me this should not have happened...to paraphrase him....'these trucks are built to last forever'. could there be a flaw in the part? I took a digital photo of the part that was completely severed (and no, it is not the ball joint). I cannot attach it to this E-mail. Telling me a bought the car in '96 and have over 100,000 miles on it is not an acceptable answer. Thank you, celeste goodhart.

- Hackettstown, NJ, USA