So in 2014 we had the battery hold down brackets break evidently due to the "rough" dirt road we live on. Toyota took care of it then. This time when they broke, we had been reporting the issue for months but even after telling the service writer at Valley High Toyota in Victorville California it took more than one try to get them to listen and check it out. Long story short, not covered under warranty even though we have the extended warranty to 125k miles. This is two brackets and they hold the traction battery in place $160.00 plus labor for a total quoted about $840. You can purchase the brackets but since this is a traction battery with high voltage, if you are not knowledgeable you should not attempt this repair job. I am so I found the parts and am ordering them today.
I contacted the Toyota complaint center and lodged a complaint stating that this is a manufacturing defect but to no avail, even after telling them I have two Prius's a 2012 and 2013 plug in the answer was no. I contacted the extended Toyota warranty department and they said brackets aren't covered.
There you have it, I do not recommend the Prius plug in if you have to drive dirt roads, the issues with the battery hold down brackets part #G926F-47010 and #G926g47010 and the labor to install will not be covered. Makes me wonder how they would do in a crash??
A D V E R T I S E M E N T S
So in 2014 we had the battery hold down brackets break evidently due to the "rough" dirt road we live on. Toyota took care of it then. This time when they broke, we had been reporting the issue for months but even after telling the service writer at Valley High Toyota in Victorville California it took more than one try to get them to listen and check it out. Long story short, not covered under warranty even though we have the extended warranty to 125k miles. This is two brackets and they hold the traction battery in place $160.00 plus labor for a total quoted about $840. You can purchase the brackets but since this is a traction battery with high voltage, if you are not knowledgeable you should not attempt this repair job. I am so I found the parts and am ordering them today.
I contacted the Toyota complaint center and lodged a complaint stating that this is a manufacturing defect but to no avail, even after telling them I have two Prius's a 2012 and 2013 plug in the answer was no. I contacted the extended Toyota warranty department and they said brackets aren't covered.
There you have it, I do not recommend the Prius plug in if you have to drive dirt roads, the issues with the battery hold down brackets part #G926F-47010 and #G926g47010 and the labor to install will not be covered. Makes me wonder how they would do in a crash??
- dontdrivedirtroads, Phelan, US