Why I'm on here: While you would normally expect a glass problem to be caused by an impact, in this instance the car was occupied by two, parked in a large public parking area, with no one around it, the sound was heard.
In our opinion, something would have had to literally fall out of the sky to hit the back windshield. It is MOST likely that it was just mis-installed by Toyota, improperly seated in its frame and under stress. This car was purchased new only a couple of months prior to this.
Since the car is so new, and since there is a class action suit against Toyota for broken windshields already, it seems worth recording in case this is just the first instance of more to come. As the service manager at Olathe Toyota pointed out, the recall is "on the FRONT windshield, this was the BACK one." So, obviously it couldn't possibly be related..... (where is an eye-rolling emoji when you need it?)
Even though this is my fifth Prius, (these are used for business) two of which were purchased at Olathe Toyota, that did not result in any customer good will, so the entire bill will be my responsibility.
Update from Oct 3, 2019: After two weeks of waiting, a windshield has arrived. It is chipped so it can't be used. It will now be running into three weeks waiting for a windshield. This is at a Toyota dealership, where the car was purchased, on a car that just passed the 10,000 mile mark, and they aren't assuming any responsibility in any direction for any of this. I'm having to borrow cars from family members mean well. To add insult to injury, husband says the car is actually a 2019 which doesn't make me feel a bit better about the situation! If I ran my business like this I wouldn't be around long, because when problems occur even if I don't think they're my fault I would definitely be stepping up if the situation kept getting worse instead of better.
A D V E R T I S E M E N T S
click to see larger images
Why I'm on here: While you would normally expect a glass problem to be caused by an impact, in this instance the car was occupied by two, parked in a large public parking area, with no one around it, the sound was heard.
In our opinion, something would have had to literally fall out of the sky to hit the back windshield. It is MOST likely that it was just mis-installed by Toyota, improperly seated in its frame and under stress. This car was purchased new only a couple of months prior to this.
Since the car is so new, and since there is a class action suit against Toyota for broken windshields already, it seems worth recording in case this is just the first instance of more to come. As the service manager at Olathe Toyota pointed out, the recall is "on the FRONT windshield, this was the BACK one." So, obviously it couldn't possibly be related..... (where is an eye-rolling emoji when you need it?)
Even though this is my fifth Prius, (these are used for business) two of which were purchased at Olathe Toyota, that did not result in any customer good will, so the entire bill will be my responsibility.
Update from Oct 3, 2019: After two weeks of waiting, a windshield has arrived. It is chipped so it can't be used. It will now be running into three weeks waiting for a windshield. This is at a Toyota dealership, where the car was purchased, on a car that just passed the 10,000 mile mark, and they aren't assuming any responsibility in any direction for any of this. I'm having to borrow cars from family members mean well. To add insult to injury, husband says the car is actually a 2019 which doesn't make me feel a bit better about the situation! If I ran my business like this I wouldn't be around long, because when problems occur even if I don't think they're my fault I would definitely be stepping up if the situation kept getting worse instead of better.
- Francis B., Shawnee Mission, KS, US