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6.7

fairly significant
Typical Repair Cost:
$850
Average Mileage:
18,350 miles
Total Complaints:
25 complaints

Most Common Solutions:

  1. not sure (12 reports)
  2. replace windshield (11 reports)
  3. unsure (2 reports)
2016 Toyota Prius windows / windshield problems

windows / windshield problem

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2016 Toyota Prius Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #5

Mar 032017

Prius

  • Automatic transmission
  • 320 miles

A D V E R T I S E M E N T S

After I have my new Prius for two month, I was hit by a small tiny stone to the front window, then it started crack. I went to the Toyota then they said I need to pay 200$ retest of the cost will be covered by insurance.

After two month with new window, it was hit by small stone again, I can't avoid small stone in the highway. It start crack again. Then I went to dealer to talk with them. They said if the stone was hitting edge of the window then the crack will happen easily. They suggested for me to change my window after winter. Therefore, I was waiting for May to come. Two weeks ago, I noted there was another crack starting happen with my window. I strongly believe they have a big issue with there design. Because in Sweden, there will be always small stone in the highway flying around.

I had BMW before, and when I hit by stone nothing happened.

This problem need to be reported and get attentions from Toyota.

- Ablet O., SOLNA, Sweden

problem #4

Mar 012016

Prius

  • Automatic transmission
  • 150 miles

I bought the car brand new and within a week of purchase,I had huge cracks going over the entire windshield and I immediately took it to the dealer I bought it from and they claimed that it was a rock that hit it but I never heard any rock hitting the windshield when I was driving it. I reported it to Toyota and they did nothing about it. I will never buy a Prius ever again

- Franklin M., San Antonio, TX, US

problem #3

Mar 152017

Prius 2 ECO

  • CVT transmission
  • 38,000 miles

click to see larger images

windshield cracks easily

Had the car for just about a year. It appears that a pebble may have hit the windshield, I can't be sure, though it may have also been a thermal issue. In any case, I noticed a small crack - long and thin, not circular like a stone - which increasingly got bigger literally every day of driving. After only a few weeks the crack is about 10-11 inches long.

This is completely and utterly unacceptable to me. A large stone hitting it and making a big circular crack that eventually spiders out? Yes, that's just bad luck. But this is clearly poor glass. There is no acceptable reason this crack should have started and it certainly shouldn't be getting half an inch larger nearly every day. This was quoted as a $900 repair at minimum and I have no faith based on other similar complaints found elsewhere on the internet that I won't have the same problem again.

I called the dealer and they informed me that this would not be covered under warranty in any case, but I will continue to report it to them and to Toyota until this gets properly addressed. I have been a loyal Toyota customer for 15 years, now on my 4th Prius, but if they don't back up the quality of every part of their vehicle - especially one which this level of expense - then my next car will not be one from Toyota.

- Ian Z., Thorndale, PA, US

problem #2

Jun 082016

Prius 4 Touring

  • CVT transmission
  • 6,500 miles

One very small pebble hit the windshield showing no damage until the next day...2 ft long crack that separates. Cheap glass that's expensive to replace. Toyota should recall theses windshields.

- fiddletrax, Cedar Park, TX, US

problem #1

Jul 012016

Prius 4 Touring

  • Automatic transmission
  • 3,700 miles

Bought the car in April. Within 2 weeks a pebble on the road hit the windshield resulting in a fast spreading crack. Because it's an OEM part it took several weeks to get a new windshield in to replace it. That was early May. By the end of May, a second tiny bit of road debris hit the windshield resulting in the same problem, fast spreading crack and long wait for new windshield. That windshield was replaced on June 29. On July 1, same thing again, tiny impact and fast spreading crack. My old 2010 Prius had these kind of pebble impacts all the time, never replaced a windshield - this is not just bad luck, this is poor quality glass

- Andy D., Phoenix, AZ, US

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