This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Coolant is leaking. There were no indicator that coolant is low. Suddenly while trying to get on the freeway the car would not get up to speed regardless how much pressure was put on the pedals. On the way back home, all of a sudden the engine temperature light flashed on then off twice. The car operated like normal but it was still concerning and we had it checked out. Coolant was leaking but no where to be found? It seems Toyota had previous recalls where coolant was leaking into the engine. I think my model is also affected.
I reported issues with this car in 2018. Clicking sounds under the car which is still happening, peeling paint on exterior and inside door areas, substandard windshield that spread in a very unusual pattern when hit by a small rock. The NHTSA ID Number that was assigned to these complaints is [XXX]. None of these problems have been addressed. There are other owners that have experienced the same problems, apparently their issues have not been addressed. These problems should have been sent by you to the Toyota Corporation, but apparently was not. I have owned many Toyota vehicles and have not experienced these problems. I also own a 2012 Toyota Prius which I drive when I when I am traveling on the interstate, because I feel that the clicking noises on the 2016 Toyota Prius is a safety issue that seems to be coming from the steering section underneath the car. When traveling the speed limit on the on Interstate highways, what would be the outcome if the steering mechanisms underneath the car did not work properly. It is a shame that this safety issue has not been addressed by you, and it is also a shame that I have to drive my older toyota at these times to feel safer when driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Our car has approximately 65K miles on it. THREE of the door lock actuators have failed already. This is terrifying that we might not be able to lock or unlock doors in an emergency particularly with our kids in the back seat. We have had our Prius serviced regularly by an independent well regarded local hybrid car mechanic and they think it is very odd that these have all failed so quickly.
The active grille shutter system failed due to debris. There is a bulletin already that references error code P05A072 - active grille shutter stuck open. The code I got was P059F73 - active shutter grille stuck closed. Not sure why it wasn-??t included in the original bulletin when the cause and part are the same. This seems to be a known problem with this vehicle that can lead to engine overheating. Bulletin referenced was T-SB-0319-17.
I bought my 2016 Prius brand new in November of 2016. Over the past 2 years or so my OEM leather like steering wheel wrap started to wrinkle. it is now cracking and starting to peel. it hasn't caused any stealing control issues, it is just ugly an slight distracting on the palm of the hand. I do worry that if might start causing gripping issues on that side of the steering wheel if the wrap becomes loose.
- Fayetteville, AR, USA
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The gps system reports inaccurate system location. I live in henderson, nv, but it shows the location as boulder city, nv. This is an 11 mile difference. I have Toyota's sos feature (like onstar), so if emergency assistance is needed, they would not come to the correct location. I do not know if it is only my car or others. The sos rep seemed to be aware, but no notice was sent out to customers for service or recalls.
I was driving uphill then I had to made make a stop sign, car wouldn't move when accelerating, kept pressing gas and still not moving (it was on drive mode) decided to get out and look around the car. I heard up normal noise coming out of the exhaust. I turned engine off for some minutes and it moved. After few minutes there was another stop sign. Same thing happened but car wouldn't move even after turning engine if for more than 15 minutes. I had to leave the car somewhere in that area until I get it towed. Following day I took it to Toyota service center, the guy told me I was the second person who had this issue that day. I think Toyota service tech didn't do good diagnoses as the report says I was pressing the gas pedal when the car was in natural mode not drive and the noise I heard from exhaust was a result from pressing the gas while car in natural! that doesn't make any sense and I feel that was an insult to me. First I looked at the car mode to make sure it's on drive mode, I even changed the drive mode to power mode in case it needed more power to move. Second. I was out of the car, behind the car, listening to the noise from the exhaust so I don't know who was pressing the gas pedal in the car, maybe there was a ghost pushing the gas pedal.
2016 Toyota Prius has issues accelerating when put in drive and foot is on the gas petal. Car engine will rev but does not accelerate. I reversed, put the car in drive and went about a tenth of a mile and stopped to wait for the gate to open. Upon gate opening I pressed the gas petal and car did not move but the engine revved. No warning lights were on and car was in fact in the drive position. Second occurrence happened at a major intersection, I was waiting at a red light, light turned green I pressed the gas and engine revved but car did not move. Toyota has been unable to diagnose the issue because the car doesn't give any codes or warning lights. They have been unable to replicate the problem.
On 1/23/2020 while driving on highway I60 in AZ around 9 am the sunroof of the car exploited. No object was noticed to hit the car or sunroof. It's unknown the reason leading to the explosion.
The car's air conditioning system continually sets itself to the auto position and disables itself where nothing you do can activate the fan the air conditioning the heat anyting, going through all the menus resetting everything turning the car off and on 50 times does no good. This began happening when the car had about ten thousand miles on it and has been more and more common since.
On many occasions when I would step on my brake, my car would jerk and thrust forward aggressively. I'd have to step hard on my brake so the car would not catapult past a stop sign or light. It feels like the car is stronger than the brake and out of control. Which is alarming because I pick up my 2 year old granddaughter from daycare and bring her home. It's happened when I turn corners or come to a stop sign or light and I never know when it will happen.
When comes to a stop and on acceleration vehicle won't move especially after rain and car wash. It happened 10 times since June 2017 and once a week lately. Every time it starts with loud noise from engine, right after that the battery bar dropped from full bar to one bar quickly in one second. If I have to stop at the traffic light when this happens it won't move. Early this year 01/12/2018, it 's being towed to puente hills Toyota dealer and service couldn't find any clue after 5hrs. On 06/01/2018 we brought it in again for same issues to the same dealer and being told no clue after 5 hrs again. On 06/06/2018 at $18.38 pm pst, it happened again.. I feel so unsafe to drive, it might get me killed anytime when it happens,
I have owned 3 Toyota Prius and since I purchased this 2016 Prius in 09/2016. I have had to replace the windshield twice so far, 1 in 09/2016 and 06/2017. And now have cracked windshield all cause by small rock chip starting in the corners of the windshield. This is getting ridiculous, I have never had this issue with other 2 models or other vehicle I have owned.
Upon start up this Toyota Prius vehicle emits foul smelling chemical air into the cabin of the vehicle. It is unknown how toxic these smells are but aggravate respiratory conditions and asthmatic conditions. Toyota acknowledges that they have a service bulletin with "thousands" of complaints from consumers reporting noxious air being emitted into the cabin of the vehicle. However they are requiring consumers to pay for fixes, even if the consumer has a full warranty for manufacturer defects. This vehicle only has about 9.2K miles on it (2016) and is getting worse. The problem always happens on vehicle start up when at rest, especially in warm ambient conditions. The ac will be foul and noxious. In cold temperatures the first few minutes of heating will also emit foul and noxious odors. Service line at dealership acknowledge these complaints are here but will not effect repairs under direction of Toyota corporate. All repairs for manufacturing defect for toxic air have to be paid for by the customer. S
I had a very small pebble hit my windshield while driving slowly on a residential street. The initial impact caused several significant cracks running lengthwise and widthwise across my windshield instead of just staring or pitting as traditionally occurs. This is my third Prius and I have never experienced a windshield responding this way. It appears online that this has become a very common problem and it is extremely costly since they currently do not have an aftermarket available. As well as requiring $600+ recalibration. I am extremely disappointed in Toyota. I am concerned that I am going to pay $1500 to get this fixed (since my insurance uses my deductable) only for it to break again due to a minor instance (as many have complained online). My understanding is that the new windshield is thinner/ lighter for mpg. Is this not covered on some sort of warranty or recall? I'm very upset that this has occurred and have always been extremely loyal to Toyota, im at a point where I just want to drive with it cracked to avid having to fix future cracked windshields.
The oem windshields that are installed on new 2016 Prius 2 models are clearly not to standard. I have a huge crack across my windshield from a very tiny pebble while traveling at 12 mph. What the heck Toyota"?" I was traveling on the 101 southbound in la in a merging lane moving at a pace that joggers could keep up with when a stray pebble cracked my entire glass.
My windshield is constantly getting hit with pebbles and now have two large cracks in my windshield. I am not driving any differently than I have since I have owned cars and I am not sure what the problem is. It might be a design problem or the windshield is not strong enough to take the force of a tiny pebble.
Cracked windshield. New model vehicle w 10000 miles windshield cracked from an impact of a small rock or other on the highway. Never had this happen, 30+ years driving. Very thin and fragile glass and complicated expensive electronic sensors will require 2 repair shops, 7 or more combined hours, and many dollars for the repair. Toyota does not cover the repair, although my car is under warranty and I have purchased a toyotacare plus prepaid prenium mainentance plan. Aaargh!! frustrated customer! is Toyota going to issue a recall on these lousy windshields?
I took delivery of my 2016 Prius in January 2016. At he time of delivery, the speedometer displayed mph, however the owner's manual indicated this could be changed to kph via a simple user interface on the dashboard. I have since learned that such a change is not possible for my car, as it was manufactured early in the 2016 model year production run. The inability to adjust from mph to kph makes it difficult or impossible to correctly follow the posted speed limits when I visit Canada. This represents a safety issue which should be remedied.
A D V E R T I S E M E N T S
- Sacramento, CA, USA