Paint is starting to peel around trunk, clear coat has peeled off of black triangle areas by rear passenger windows on both sides of vehicle. Other 2016 Prius have had a paint recall. My vehicle needs to be included in the recall.

- Evans, GA, USA

Starting in about 2019, the exterior black panel behind the rear right mirror began peeling. Soon, the blue exterior paint on the car began to show damaged spots, lining up with the parts of the car most exposed to the sun: the roof most of all, but the top panel behind the rear window and the top of the trunk showing signs of damage as well. The beginnings of this damage are also appearing on a couple of parts of the side doors, making it clear that the underlying problem applies to all of the blue exterior paint. It seems as if the exterior layer - some sort of sealant or finish - is not holding up properly in the sun. By contrast, our red-painted 2014 Prius, which has been exposed to the same conditions but for a longer period of time - shows none of this damage. The damage is quite extensive and visible, and it's unclear to what extent the protective qualities of the paint are now compromised. The service department at the dealership has inspected the paint, as has a third-party shop, and all agree that there is a serious paint problem. The issue is available for further inspection. The safety issue here is the potential for corrosion of the body due to the compromised paint integrity.

- Boca Raton, FL, USA

I reported issues with this car in 2018. Clicking sounds under the car which is still happening, peeling paint on exterior and inside door areas, substandard windshield that spread in a very unusual pattern when hit by a small rock. The NHTSA ID Number that was assigned to these complaints is [XXX]. None of these problems have been addressed. There are other owners that have experienced the same problems, apparently their issues have not been addressed. These problems should have been sent by you to the Toyota Corporation, but apparently was not. I have owned many Toyota vehicles and have not experienced these problems. I also own a 2012 Toyota Prius which I drive when I when I am traveling on the interstate, because I feel that the clicking noises on the 2016 Toyota Prius is a safety issue that seems to be coming from the steering section underneath the car. When traveling the speed limit on the on Interstate highways, what would be the outcome if the steering mechanisms underneath the car did not work properly. It is a shame that this safety issue has not been addressed by you, and it is also a shame that I have to drive my older toyota at these times to feel safer when driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Batesville, MS, USA

At the beginning of this week, I was checking fluid levels and upon dropping my hood, I watched a crack in the windshield extend up from the base of the windshield. Then, while I was driving, I watched the crack extend and branch into a second crack. Upon further inspection, it appears cracking started under the windshield wiper and arched downward to the base of the windshield and another a new crack extend upward. I am the only person who drives this car. I do not park under a tree or anything that might fall on the windshield. I have not experienced any rocks hitting the windshield recently. I have not driven in the rain in several weeks. The only time the windshield wipers moved recently is when I cleaned my windshield over the weekend and lifted the wipers to reach underneath. Best as I can tell, the crack started due to the windshield wiper being picked up and let back down. This concerns me a great deal considering that is not a great amount of force.

- Waterville, ME, USA

I have now had my windshield develop cracks twice. The first time was on January 8, 2018. I was driving behind a large truck, and a pebble was kicked up by the truck's rear tire that struck the middle of the base of my windshield. A crack developed the next day, and started spreading. I had my windshield replaced. The second windshield crack occurred on 11/6/2018. My spouse and I had returned from dinner, and he noticed a crack at the base of the windshield, just to the right of center, before we got out of the car, after we had parked in our indoor garage. This time, I do not recall any objects, such as a pebble, gravel, or hail, hitting my windshield prior to the crack developing.

- Evanston, IL, USA

The windshield on my 2016 Toyota Prius cracked for no reason. I parked my Prius in a covered parking garage. When I returned to my car later, there was a large crack in the windshield (over a foot long), and the crack curved down to the bottom of the windshield. I don't know what caused the windshield to crack all of a sudden. There were no signs of debris or impact. I believe the windshield maybe defective or was set on my car improperly in the factory, which caused stress on the windshield which led to the large crack.

- Pasadena, CA, USA

2016 Toyota Prius VIN#[xxx] I purchased this car in July, 2017 and I am having problems with a clicking or popping sound under the vehicle on both the right and left, rear and front. I have taken my car in for repairs 3 times and the Toyota repair shop can find nothing wrong. The clicking and popping noise is getting worse and I am very concerned about the safety of this car. I hope for the safety of the Toyota customers that the Toyota corporation is taking these complaints seriously. I also have a complaint regarding the windshield. While driving a pebble hit the windshield and in a and within 5 minutes the line spread and a windshield repair company told me that it could not be repaired. There is a maze of cracks covering the windshield. If the car was involved in a collision, I feel that this would a disaster because of the substandard quality. I have purchased seven Toyota in the last 20 years and have never experienced these type of problems. The paint on this vehicle is also very poor quality, there are areas where the paint has come off and gray areas appear. I would like to know why there are no recalls and if these complaints are being seriously investigated. I suppose that when lives are lost because of substandard windshields or other problems associated with this vehicle, the National Highway Traffic Safety Administration and the Toyota corporation will address these issues. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Batesville, MS, USA

In motion on a highway. Windshield got hit by a "rock" and had a small star. Within days it has grown to cover the entire windshield in several different patterns. Windshield is total loss and needs to be replaced.

- Roanoke, VA, USA

Leased the vehicle for less than 1 year and have experienced 3 major cracks to the front windshield. The first one was caused by probably a small rock while driving mid speed and spread immediately from the passenger-side perimeter. The second one was caused by unknown, maybe a rock, as I did not see nor hear anything but overnight saw a crack in the center that spread very quickly. The third crack was caused by probably a small rock that started on the driver's side perimeter. I have owned nicer cars than the Prius and also ones less prestigious. While owning these cars for 5+ years and driving extensively, I have never, ever suffered more rock impacts by a windshield that caused extensive damage than when I have driven this 2016 Prius. This car should be re-examined for safety and angles. In addition, Toyota supposedly has had a backorder of this particular type of windshield and has not allowed after-market production so I am forced to either use my insurance or pay an exorbitant amount out of pocket.

- Orange, CA, USA

I had very small windshield crack while I was driving on 10 frwy covina ca, I didn't notice anything hit my windshield was very hot day just heard ting and I shaw crack but within a day was very long about 2ft crack.I took longo Toyota at el-monte they said it don't cover by dealer or Toyota company so they give me $1265 est. Cost to fix it.it was my 2016 Toyota Prius miles 17K only and under factory warranty another problem with 2016 Prius is body color popup so easy it just comeup so so easy look like they just paint so easy... I have so bad experience with Prius car feel like I just wast my 30K for just piece of [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pomona, CA, USA