The contact owns a 2012 Toyota Prius. The contact stated that she noticed that when the lights were viewed through the windshield, there was an abnormal prism effect. The contact also stated that there was an image located above and below the actual light source that occurred with all light sources such as headlights, tail lights, street lights, traffic lights, etc. The vehicle was taken to a dealer where a technician advised that no repairs were needed and that the issue was not a defect but rather a characteristic of the vehicle. The manufacturer was made aware of the failure and advised that the vehicle was not included in any recalls. The vehicle was not repaired. The approximate failure mileage was unknown and the current mileage was 7,200. Updated 12/10/12 the consumer stated the vehicle's windshield was replaced once. The replacement windshield had the same defect the case was taken to arbitration when Toyota refused to find a remedy for the safety defect. Arbitration was lost due to "lack of evidence". updated 12/18/2012

- Manassas, VA, USA