This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Toyota Prius. The contact stated that while driving at low speeds, the vehicle suddenly accelerated. The vehicle veered into oncoming traffic, ran onto the sidewalk, then crashed into a tree. Upon impact, the air bags failed to deploy. The driver received injuries to the nose, back, and knees and also sustained two black eyes. The passenger did not sustain any injuries. The police were contacted and a report was available. The vehicle was later towed to an independent mechanic and the vehicle was deemed destroyed. The manufacturer was not contacted. The failure and current mileages were approximately 2,500.
The contact owns a 2012 Toyota Prius. The contact stated that while driving approximately 20 mph, another vehicle crashed into the driver's side of the contact's vehicle. The contact stated that the air bags did not deploy and the seat belts did restrain her. The contact was transported to the hospital via ambulance for treatment. The vehicle was destroyed and towed to a salvage yard. The vehicle was not inspected for the cause of the air bag failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure and the current mileage was 1,200.
2012 Toyota Prius. Consumer writes in regards to malfunction of vehicle seat belt and airbags. The consumer's wife was involved in an accident on September 8, 2012. The vehicle received severe front-end damage to the extent of almost $12,000. When the vehicle was stuck by an on-coming vehicle, her seat belt did not prevent her from hitting her chest on the steering wheel nor did the air bag deploy in time. She received severe bruising, severe pain and discomfort, and stress. Also, the lower dash knee air bag failed to deploy in time to prevent severe bruising to his wife's knees. Toyota sent the consumer a letter stating there was no evidence of any manufacturing defect with the air bags or seat belt.
On September 8, 2012 my wife was on her way to our rental and was hit as she readied to turn to the house. Our 2012 Toyota Prius 3 was thrown into the air and bounced back to a diagonal position across the road. Upon impact, the steering wheel air bag did not deploy until after impact--her seatbelt did not restrain her from hitting her chest on the steering wheel nor did the knee air bag deploy until after she hit her knees on the lower dash. Fortunately for her and me, she suffered deep bruising but no broken bones etc. As of today, 9/26/2012, her chest still hurts but the pain is diminishing. I contacted Toyota and filed a complaint on 9/8/2012 and was told they would investigate--case #[xxx], my concern since we have heard nothing is that you too will hear nothing and if this issue exists in other Prius cars on the road, someone will suffer more than my wife. If this is an isolated case--good for Toyota but how does this help us? I called Toyota today for an update but have not yet heard back. If more information is needed plz contact me. We would like to know the out come of this complaint. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Toyota Prius. The contact stated that as his vehicle was parked a vehicle crashed into the rear of his vehicle at 10 mph which caused extensive damage to the frame and bumper. The air bags failed to deploy but the air bags warning lamp illuminated. The vehicle was taken to an independent mechanic. The manufacturer was made aware of the failure who did not offer any assistance. The vehicle was not repaired. The failure and current mileage was 81.
- San Francisco, CA, USA
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The vehicle was involved in a multi vehicle accident, where the car was hit twice on the drivers side, the 2nd impact hitting the drivers door causing damage to the door and fender along side of the engine compartment. The air bags illuminated due to the crash, but there was no deployment of the airbags. All party's were concerned why the malfunction light came on during the crash, and should the bags have deployed. The body shop said they think it was cause the door was misaligned after the impact. Concerned that the system may deactivate itself during a crash and not deploy the airbags.
A D V E R T I S E M E N T S
- Philadelphia, PA, USA