We love our Prius and have owned many Toyota vehicles over the years. We bought the Prius because we love to travel and wanted the great gas mileage. We learned of the recall on the news about 3 days before leaving on a road trip. Took the car in immediately and they updated the software as per the recall. THE RECALL WAS BECAUSE THE PRIUS ENGINE MIGHT STALL WHILE DRIVING.
It was about that time that we remembered that our car engine stalled while driving on the interstate in January at about a speed of 65 MPH. We just thought it was maybe something we bumped such as the gas or brake while driving in Cruise Control Mode.
After the repair we didn't think too much more about it until it happened a second time. We again were on the interstate traveling at about 65 MPH and the engine just turned off - the air conditioner, radio, dash lights, etc. all continued to work - we did not get any warning lights of any kind (same as the first incident).
This shook us to the core. We immediately drove to our dealer and told them what happened. They were wonderful and immediately reassured us that they would look at it right away. They could not find any evidence of the incident when they hooked everything up to their computers. They also called for technical assistance from Toyota. We told them we did not want to drive it nor did we want to sell it, because we feel this problem will happen again and whoever is driving could be killed because of this. We feel we were very lucky that we could coast off the highway to the shoulder without incident. We were given a new car to take home until the problem could be resolved.
As of today - we contacted Toyota Customer Experience Center by the 800 number given to us by our dealer's service dept and filed an official complaint and asked for resolution by Toyota. They were very nice and gave us our official case number. Today we were contacted by phone by a regional analyst of Toyota and he basically has the job of telling us that since there is no evidence that this ever happened we need to file a lemon law case.
So far we have been very reasonable, but when we were told to file a lemon law case, this was the last straw.
We have no physical evidence of either incident - all of our service has been done on time by Toyota. It looks like it will be our word against their non-evidence of the incident. We told him that we expect Toyota and the dealer to resolve this issue to our satisfaction. We will keep you posted!!!
A D V E R T I S E M E N T S
We love our Prius and have owned many Toyota vehicles over the years. We bought the Prius because we love to travel and wanted the great gas mileage. We learned of the recall on the news about 3 days before leaving on a road trip. Took the car in immediately and they updated the software as per the recall. THE RECALL WAS BECAUSE THE PRIUS ENGINE MIGHT STALL WHILE DRIVING.
It was about that time that we remembered that our car engine stalled while driving on the interstate in January at about a speed of 65 MPH. We just thought it was maybe something we bumped such as the gas or brake while driving in Cruise Control Mode.
After the repair we didn't think too much more about it until it happened a second time. We again were on the interstate traveling at about 65 MPH and the engine just turned off - the air conditioner, radio, dash lights, etc. all continued to work - we did not get any warning lights of any kind (same as the first incident).
This shook us to the core. We immediately drove to our dealer and told them what happened. They were wonderful and immediately reassured us that they would look at it right away. They could not find any evidence of the incident when they hooked everything up to their computers. They also called for technical assistance from Toyota. We told them we did not want to drive it nor did we want to sell it, because we feel this problem will happen again and whoever is driving could be killed because of this. We feel we were very lucky that we could coast off the highway to the shoulder without incident. We were given a new car to take home until the problem could be resolved.
As of today - we contacted Toyota Customer Experience Center by the 800 number given to us by our dealer's service dept and filed an official complaint and asked for resolution by Toyota. They were very nice and gave us our official case number. Today we were contacted by phone by a regional analyst of Toyota and he basically has the job of telling us that since there is no evidence that this ever happened we need to file a lemon law case.
So far we have been very reasonable, but when we were told to file a lemon law case, this was the last straw.
We have no physical evidence of either incident - all of our service has been done on time by Toyota. It looks like it will be our word against their non-evidence of the incident. We told him that we expect Toyota and the dealer to resolve this issue to our satisfaction. We will keep you posted!!!
- joanneptc, Peachtree City, GA, US