This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Head restraint (head rest) on driver seat does not stay in place. After I adjust it, it rises very slowly. If I do not continually readjust it (3 or 4 times a day), it rises above my head. I consider this a safety concern. This has been happening since I bought the car (new) and I have asked Toyota several times to repair this defect, and they say that it is 'normal'. I have owned many cars during my lifetime, and this has never happened before in any of them. It does not happen to the passenger head restraint. I do not think it is 'normal', and if it is 'normal' for Toyota, then all Toyota cars have a safety problem. I have contacted Toyota and they just refer the problem back to my local dealer, who continues to give me the same answer.
- Pasadena, CA, USA
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- Pasadena, CA, USA