This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Toyota Prius. While driving at an unknown speed, an abnormally loud noise was heard and then the sun roof shattered. The glass exploded and imploded when the failure occurred. There were no injuries. The dealer (arlington Toyota, 10939 atlantic blvd, jacksonville, fl 32225, (904) 302-9611) was notified and a diagnostic appointment was scheduled. The insurance company was also notified to inspect the vehicle. The manufacturer was notified of the failure. The failure mileage was not available. Contact states vehicle was traveling at 78mph and failure mileage was approximately 63,000.
The contact owns a 2010 Toyota Prius. The contact was driving approximately 65 mph when she heard a loud bang. Upon examination, she noticed that the sunroof had shattered. The vehicle was taken to an authorized dealer where the contact was informed that an object would have had to hit the vehicle to cause the sunroof to shatter. The vehicle was not repaired. The failure and current mileage was 1,433.
On my way home from work I had the sunroof opened and a rock hit the deflector (a piece of tempered glass) and shattered it. I took it to the dealer and it was replaced at a cost of $907.66. My concern is that this deflector and sunroof are unsafe...being only tempered glass and not safety glass. The entire roof is made of this glass. I had assumed that the vehicle was safe. I fear that any falling object (like a stone or hail) poses a danger to my safety.
- Cranston, RI, USA
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- Ponte Verde Beach, FL, USA