This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car accelerated significantly on its own while I was pulling into a parking stall in a private parking lot. It caused my vehicle to jump a curb and accelerate up a dirt divider and push over a bush that was planted in the dirt divider. Depressing my brakes did not Decelerate the car, so I pressed the Park button to eventually stop the vehicle. I-??m not sure what speed it was traveling when it accelerated, but I could smell burning rubber at the end of the incident. I-??m not sure when the smell first occurred.
see all over the internet that 2010 Prius have a recall for Inverter. I called the dealer they said no recall with my vin. I was told that a new inver is almost $5000 dollars. i NEED HELP i HAVE BOUGHT 3 TOYOTA ALREADY. Please help me with good will or warrenty the inverter like you have so many other people with 2010 Prius. If not I willand my family will never buy a Toyota again. Please call or email me [XXX] [XXX] The Prius died when driving and we almost got in a major accident because it stalled with no warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was in my 2010 Toyota Prius with my two children when I suddenly lost my brakes, with luck I was able to let off my gas and coast to a stop. Now I am left with a 3,000 dollar repair. I now know what the price of my children and my life is worth to Toyota! To find that this has already been a problem with no notification is ludicrous!
All the lights on my dash board came on suddenly, and the brake emergency, traction control and ABS lights stayed illuminated. Upon exiting the interstate I could not come to a complete stop at the end of the exit, which was very scary. Fortunately the cars driving on the road the exit merges into did, so we avoided a terrible accident. The brakes were spongy and not operating properly after that. The next day with all the lights still on, I slowly drove (20 mph) to the local Toyota Dealer, who claimed that error code (C1391) was being displayed and according to Toyota, that means the Booster is or will be leaking. Therefore the Pump and Booster needs to be replaced (estimated at $3K). No lights or errors were given before the incident, the brakes just suddenly malfunctioned. However Toyota apparently is aware that the booster and pumps fail without warning, because I discovered with an on-line search that code had a "customer extension" warranty (by googling the code C1391), I called customer service but they refuse to help. They claimed I was mailed a letter in October 2018 (they didn't offer to supply a copy.) However, I never received a letter or any notice from Toyota or the Toyota dealer that I have repeatedly used since I bought the car in 2010 (I have had brakes replaced there when it was under 150k and no one said anything!) Now they are stating that the extension has expired as it was only good up to 150,000 miles or 10 years which ever came first. I can't understand why they have a known brake issue and not replace the part when the vehicle is already at the dealer (It's there for every oil change 3 x a year!) Brakes are an important part of a vehicle, a failure like this should have been recalled, and Toyota should have been made to replace the faulty parts!
Hi I want submit issues with the master cylinder and abs pump assy I have 2 vehicles same model with average same mileage and both had issues with this system if I drove any distance below 25 mph in a constant time the dash lights comes on traction control, abs light, brake light, and the brake pedal goes low and barely brakes make this situation dangerous when I stop if you try turn it off the engine and on again lights stay there but if I reset the codes the pump works again for some while and then again when you don-??t expected lose pressure and I am really afraid for my safety and my family, and I am not the only one with this problem is too many Prius owners who have the issues I went from dealer and they advice $3000 dlls fix situation who motivate people to lose money for $1200 in parts and $1800 dlls in labor for something they can resolve it because in reality is an manufactured defect
- Raytown, MO, USA
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Took my car to Toyota dealership to get remedy J0V NHSTA recall ID NO. 18V684 Fixed. Dealership has refused to work on recall and has told me I need to pay out of pocket for repair because my car does not fall into certain codes yet it-??s a specific recall that needs to be done on my vehicle
2010 Toyota Prius. Driven about 10000 miles a year. Brake booster system went out at about the 125,000 mile mark. Reason to complain is no parts are available for repair and it is a common problem. Check out youtube.com about it. Dealer has a long waiting list, with no idea of availability. Local repair shops do not have any pumps, meaning there are many cars being driven with defective brake systems. An unusual Toyota recall for the brake problem happened in 2019 that expired in 2020 but my brakes were OK at that time. With so many Prius vehicles on the road, this problem needs more exam and Toyota forced to provide quicker relief, even a recall.
The car while being driven experienced a hard unprovoked break while on the road. The check hybrid system light then went on. The inverter has gone bad despite me completing the previous recall repair meant to avoid this issue. Toyota in 2021 agreed to pay for failed inverters outside of warranty on SOME 2010 Priuses but my VIN is not included in that recall. The repair cost nearly meets the value of the car at this point and also almost caused an accident.
My Toyota Prius has significant problems with mice entering and living in the vehicle. They stay in the cabin filter area and there is evidence they come into the cabin and deposit feces on the floor mats, glove compartment and air filters. There are numerous instances of this on online forums and it appears Toyota does not design to deter rodents. Vent openings are large and unscreened and there are numerous areas in the car that are perfect for mice and rodents to live. Other cars do not have this issue. Toyota must design their cars better so as not to be infested with mice. They must screen openings to vents and other access points and limit areas that are appealing to mice and rodents to live. This is a health and safety hazard. Recently a mice died somewhere in the dash area behind the glove compartment and it has created a horrible smell. I do not leave food in my car and keep it very neat and clean. This is clearly a design issue and many people have reported this on Prius and Toyota forums. Thank you for taking this concern seriously. It has cost me a lot of money and been very difficult. [XXX] Prius Owner 7 Years. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I drive a 2010 Toyota Prius. Color of the car is Pearl White and its starting to peel off and bare metal of the car is getting exposed. Exposed metal will start rusting and start impacting the sturdiness of the car and eventually the safety. Toyota Manufacturer already has a recall in place for several Toyota models for same pearl white paint as shown in link below but Prius model is not part of it. I feel Prius model should also be included in this recall plan as it uses same Pearl white paint. Its a manufacturers defect and they should fix it at their expense. https://www.cbc.ca/news/canada/nova-scotia/defects-autos-paint-toyota-warranty-extension-1.5459368
I was driving on the road and right before a stop light my car jumped as if someone hit me from behind. After looking in my rear view and seeing no one on me I realized something else happened. I look at my dash and check hybrid system light was on. I was in traffic at the light waiting and looked it up on my phone to find out what to do. Some article said to pull over and turn it off and restart it. The light turned green and traffic started moving so I started to drive. I thought I could probably make it home but the car started driving a lot slower than usual. I really didn-??t want to pull over because it was in a bad part of town but I felt like I had no choice because the car was barely moving. It seemed more dangerous to be on the road with other drivers. So I pulled over and parked and tried starting it again. It wouldn-??t shift to drive so now I-??m stuck and can-??t get home unless I pay to get my car towed. I get my car towed to the house. I put a meter on the battery and it was fine. I put a diagnostics tester on it and came up with these codes POA1A and POA94. I contacted hybrid mechanic that doesn-??t work at Toyota and he said to take it in to a dealership and sent me the ZE3 warranty letter and said they would fix it. I paid for it to be towed to the dealership. There were already a lot of cars waiting to be serviced when I got there. Anyway, they said they would fix it after they did their diagnostics after I paid $120 for it. That was 3/21/2022. I sent CSR the ZE3 letter and he said it wasn-??t covered. It-??s like he didn-??t even read it. A day later he said he needed to talk to a warranty administrator then a day later he said it would be covered but I don-??t qualify for a loaner but they can give me a rental for $45 a day. I friend let me borrow their car for a couple days. Now as of writing this it-??s midnight 3/30/2022. I still don-??t have my car and I-??m about to be without a car unless I buy one or rent one. No ETA on the part being delivered either. I-??m SOL.
In Nov 2020 I was informed that my ABS actuator needed to be replaced since all warning systems went off and brakes were disabled. On March 13, 2022 the ABS and traction system warning came on again. On March 14, 2022 I had my car towed to Daves Ultimate Automotive in Austin, Texas because my brakes failed. They told me I needed to replace the Brake Booster which is going to coat me $2500. I have looked at car complaints and this seems to be a faulty system that Toyota is aware of because they extended a warranty to Dec 2019. It is my belief that this should be a recall because of the dangerous potential of no brakes when this system fails.
I have recently bought a 2010 Prius. The ABS (!), traction control, and emergency brake light all illuminated three days after I transferred title with the dmv. This apparently is a very common problem with this car. I am told that these lights lead to a very expensive repair. My primary concern is my safety and of course the safety of others. A car that has brakes that suddenly fail is lethal. I was advised by a helpful agent that these repairs would come out of my pocket. My complaint is that Toyota should be responsible for this. I cannot drive this vehicle at the moment because I refuse to endanger anyone.
While driving on an uncrowded 2 lane rural highway at approx. 4pm on June 20th, 2021, I heard what sounded like a gunshot in my ear. I quickly looked around at my interior & saw no broken windows. I had no driving issues, but pulled over safely to inspect the exterior of my vehicle. As soon as I opened my driver's door & exited, I turned to close the door & saw that my sunroof had basically exploded. It was jagged & missing pieces around 3 of 4 edges. I was an hour from home & wanted to make sure I arrived safely. En route I heard chunks falling off & by the time I got home the middle portion had rippled & gaping holes were visible.
Impending failure of the brake booster / brake booster pump assembly. ABS and brake warning lights remain on and a constant electrical whining sound can be heard from the brake booster assembly. Toyota is aware of the problem and offered a customer support program that expired in 2019 ( https://attachments.priuschat.com/attachment-files/2019/12/178663_162714_ZJB_Phase_2_.pdf )
On Tuesday, February 23, our braking system failed on our Toyota Prius while driving on a side road after months of continuing weakness in the brake pedal and "lurching" when braking over potholes. The brake system lost hydraulic pressure. Upon inspection by an ase-certifie mechanic, they determined the brake booster assembly had likely failed, but recommended sending to a Toyota dealership. They confirmed the vehicle was unfit to drive. The vehicle was sent to a Toyota dealer. The dealer confirmed the break booster assembly/actuator had failed. The dealer advised the brake booster had previously been under a Toyota "customer service campaign, " but that the "warranty" campaign had expired. However, he advised Toyota brand engagement center has often assisted customers when they're just outside the warranty period. When contacting Toyota, they stated this vehicle was never under recall and was not eligible, but then said they sent information on a Toyota safety campaign. Upon research, we continued to confirm that the diagnosis was tied to recall D0H from July 2013. We've also reviewed our vehicle history, and the brake pump assembly was never replaced despite being inspected consistently by Toyota dealers since 2013 and under recall. Toyota has declined to cover the cost of the replacement for the brake pump assembly. The cost of repair is nearly the same as the current value of the vehicle. Toyota brand engagement center has declined to provide this information in writing, would not provide a name, and otherwise acted completely sketchy - for lack of a better word - any time we tried to clarify the repair was clearly tied to the June 2013 recall. We were very, very fortunate the brakes failed on a side street near our home, not on a highway or other high-risk area. We would like Toyota to honor the recall, extend it for other customers, and cover the cost of repair.
The casing of the brake actuator is cracking. The brake actuator apparently is an underlying problem that Toyota does not want to take responsibility for and fix.
A D V E R T I S E M E N T S
- Irvine, CA, USA