This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I live in williamsburg, va. It was very humid in williamsburg this summer. The inside of the dashboard has fungus and mold growing in it. I understand that this is a problem with many 2010 priuses. Fungus and mold growing in the dashboard of the car is a major health hazard. I have contacted Toyota about this issue and they are not willing to fix it. The fungus and mold are present at all times. The dealer is quoting $2,000 as the cost to fix this defect in the 2010 Prius.
On February 27, 2015, our house burned in the middle of the night while we were asleep. The fire started in the near vicinity of the right front headlight of the 2010 Toyota Prius. The car had been serviced just before the fire on February 25, 2015 at the local Toyota dealership. The car was off at the time and the key was not in the car at the time of the fire. While we were sleeping, the car evidently caught fire spontaneously at approximately 2 a.M. while it was parked in the garage. The garage door was closed. By the time we woke up, the garage was fully engulfed in flames. We were able to escape the fire. However, our house was too severely damaged (fire, smoke and water) after the fire to be livable, and it is currently being rebuilt. Our family of four (husband, wife and two children, 15 and almost 11 years old) is currently living in a rental house. We lost all three of our cars (the other cars were a Dodge durango and a Honda Accord) and a majority of our possessions. Damages are estimated to be likely in excess of $500,000 including house, cars, damage to landscaping, personal property, furniture, clothing, etc. Our homeowner's insurance is seeking a subrogation claim against Toyota for the expenses incurred regarding our claim. The Prius is scheduled to have a deconstructive exam soon with multiple parties present and is currently being held as evidence.
The vehicle runs ok and a few minutes later the yellow triangle turns on, as well as the check engine light and the vehicle starts to lose power. After a few more minutes the red steering wheel light comes on along with the "check hybrid system" message and the rest of the lights and the vehicles loses all power and stops. It will normally turn back on but there was one occasion where it didn't and my husband had to push the car to a parking lot. I took the car in on the recall which should cover this but all they did was update the software and blame the issue on a car accident. I don't know if this is true as just purchased the vehicle but it sounds to me that they could have fixed the issue under the recall.
This happened twice. The first time I was driving 40mph, the check engine light came on and then the accelerator stopped working. Then the check hybrid system light came on and I guided the car over to the side of the road. The car would start but the accelerator would not function and the (digital) speedometer numbers disappeared. I brought the car to the dealership where they replaced a valve and told me it was fixed. Two days later (after driving the car without incident on several trips for at least 40 miles) the same exact thing happened, however this time I was travelling 50 mph while entering a very busy highway during rush hour.
On March 4th 2015 at 8:00 am, my wife was trying to change a parking spot into another about 50 feet away in the same church parking lot. She started the engine and the car was put on drive. Within a fraction of a second, the car accelerated beyond control. She could not steer or stop the car. The car jumped a curb, hit a light pool and landed on a grassy area. Tire marks reveal that the car experienced a sudden rush of acceleration beyond control 'unintended acceleration.' My wife is still under doctor's observation. The car front right; bumper, tire, fender, door, "a" pillar, and other parts were damaged. The car was towed to daytona Toyota and is still there since March 4th 2015. On March 6th 2015 a report was electronically filed with Toyota motor sales, U.S.a., Inc. On March 20th 2015, a "cdr" crash data retrieval was taken. The car has not been repaired. Even if the car is repairable, I would hesitate to drive it, let my wife drive it or with clear conscious sell it to any other human being. Please help us to mitigate the situation.
- Port Orange, FL, USA
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1 original recall did nothing concerning hitting a pothole and losing brakes for 20 +- feet..result..alway give yourself 20 extra feet and pray. 2 antilock on packed snow or ice results in total lost of brakes..result either drive into a snow bank or go through the red light and pray again. So I guess Toyota accepts the fact they choose to give you steering control to save yourself and hope you are not at a railroad crossing! there is no pulsating like other vehicles. 3 if you are stopped on ice /snow...without traction car does not rock..does not want to move... for study can a metal stud tire be made for priuses"?"would it help or sell car only in Florida..
The dash display mph and mileage totally went black. Looked it up on the internet and seems like it is a common problem for the 2010 Toyota Prius. Sounds like Toyota use to cover this before this year model, but not now, even though it is still happening. They may have done their dash alittle different, but it is still having the same problem.
I received an urgent safety recall notice from Toyota re: My 2010 Toyota Prius brake booster pump assembly (accumulator). At the bottom of the notice there is this information: "if you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to...(lists several options, including www.safercar.gov)." my corvallis, Oregon dealer notified me that I am on a waiting list of approximately 15 vehicle owners waiting for this repair. I was told that Toyota is only providing materials to this dealer to make two repairs a week. Waiting potentially two months for repair of a problem that "could affect stopping distance and increase the risk of a crash" is disconcerting.
Made appointment at fred haas Toyota for ect recall pending court action spoke with sparky twyford and service manager that told me they don't know what to do and refused safety inspection or fix to possibility unsafe car mention in the post card notice. I was not pleased because of recent mileage drop and legal notice sent to me. If there should be an accidentg from their negligence of my effort to remedy car, I woukld like your records to reflect their negligence.
I was making a sharp right turn to pull into a parking space, slowing to a stop. The car suddenly and unexpectedly accelerated forward out of my control. I applied the brakes as hard as I could, with no response. As the car was racing into a tree, I shut off the engine by pushing the power button to off. The car knocked down a tree and came to a stop on top of it.
I was driving with to passengers on the New Jersey turnpike at 65 mph when I heard a loud noise from under the car. The plastic front engine cover had come loose and was dragging on the pavement. A aaa mechanic removed the part and the Toyota dealer is replacing it at not charge. I think it is a safety defect.
2010 Toyota Prius. Consumer writes in regards to rapid acceleration issues the consumer wants to know did the investigation into this matter examine the interrelationship between the accelerator, braking system and cruise control.
After approximately 4 oil changes the oil access door breaks off the vehicle. The oil has been changed 9 times in my Prius and after 4 oil changes the oil access door has now broken off twice. Each time I heard it break loose like I drove over some debris and I could see it in my rearview mirror go flying across the highway lanes. The oil access door does not have a hinge. It is all plastic and is bent/folded to gain access to the oil filter and drain plug. I changed the oil the first 4 times and the dealer complained I was doing something wrong. The dealer was reluctant to replace the entire engine undercover assembly, stating they would only do it one time. The dealer changed my oil the next 4 times and it happened again right before I scheduled my 5th oil change. After the second occurrence, I retrieved the oil access door to confirm since the vehicle is so low you cannot see it under the car unless it is raised up.
Gas pedal does not accelerate when foot goes down on it 4 times -- I do not have exact dates 1. early November, 2010 1 incident 2. January, 2011 2 incidents 3. unknown unknown 1. coming down the 405 at the 101 interchange, my gas pedal did not propel my car forward. I coasted to the side, turned off the motor, started again and all was fine. I reported it by phone and got an appt. To have the car checked. The dealer said there was nothing wrong. 2. it happened again as I was coming down the 101 into camarillo. I stopped, restarted and went on my way. 3. it happened again but not on an incline. I was going about 10 miles an hour on a flat parking lot. Gas pedal did not respond and I created a traffic jam because I could only coast into the parking garage. Here are my notes regarding this problem made calls to Toyota corporate totally unresponsive- take it to dealer and leave it there or just consider it reported. There were calls to the dealer and corporate regarding 3 of the incidents. Toyota customer service the car was checked 3 times- once after the first incident and then the dealer brought in a company inspector - each time they found nothing wrong. They told me that the box showed 4 incidents. Have no idea what that means Toyota answer is always the same-- that I am putting my foot on the gas pedal and the brake at the same time!! that is impossible to do unless one uses both feet. (I do not drive with both feet and I cannot put my foot on both pedals even if I wanted to) Toyota has not come up with a solution or acknowledged that there is a problem. I am worried that one day I will need to accelerate to get out of danger and the gas pedal will not respond again. There is something wrong with this car. Toyota does not accept that. They say it is driver error. Yet it's physically impossible for me to duplicate
2010 Toyota Prius-while approaching stop light with brakes slightly engaged, left front tire struck a pot hole approximately 15" in diameter and two pavement layers deep. Vehicle brakes got soft and car accelerated briefly for less than one second. Braking then returned to normal feel and acceleration ceased.
The contact owns a 2010 Toyota Prius hybrid. The contact was driving 30 mph when he pulled the cruise control lever up to increase the speed, the steering wheel would turn left and when he pulled the lever down to decrease speed, the steering wheel would turn to the right. He took the vehicle to the dealer who advised him to hold the steering wheel tight when increasing or decreasing the cruise control speed and it would not move. The contact was concerned that he had to hold the steering wheel tighter than normal at all times. He called the manufacturer and was instructed to take the vehicle back to the dealer. When he took the vehicle back to the dealer, they informed him that the failure could not be duplicated. The failure mileage was 5. the current mileage was approximately 7,000. Updated 05/24/10 the consumer was told to have a firm grip on the steering wheel when using the cruise control to adjust or set the speed of the vehicle. The consumer stated the steering was affected whenever he adjusted the cruise control lever mechanism. Updated 06/01/10.
Two occurrences: Sudden loss of acceleration without any warning. First time dealership said it was a loose computer connection which they said they tightened and rebooted computer. Second occurence, they say they don't know what happened and have contacted Toyota headquarters for advice. Still waiting after 6 days. Concerned about this happening on a very busy freeway. We were on a highway that wasn't that busy and we were able to safely pull to the side of the road. Could be disastrous on a busy freeway where everyone is going bumper to bumper at 75 mph!!!
A D V E R T I S E M E N T S
- Williamsburg, VA, USA