This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our Prius has been losing power. It has 68K miles and we are the original owners. Driving at hwy speeds we noticed we have to push hard down on the gas just to get the car to maintain highway speeds. Hills are even worse. We are also still waiting on the parts to fix our headlights. Over the years I have changed the low beam bulbs at least 6 times! when are the parts coming?
At about 125K miles, my Prius nearly ran out of oil between services, and I religiously service my vehicle. I burned 1 to 2 quarts between services since. At 272,408 miles, I just paid $5751.59 for a complete engine rebuild... rest of car is in great shape. Oil consumption problems were known by the dealerships, but I was given no recourse except dealing with it. Latest issue..check engine light on, misfire on cylinders 1 and 4 (progressing to all), horrific knocking noise with sound of rushing water upon start-up. Eventually, (once the cylinders fired significantly) the engine could run satisfactorily for the remainder of the drive... until the next start. Early on I read that Toyota knew of the under-engineered motor of the 2010S, but I have not received anything announcing a recall or care to fix their engineering issue. I have my service records to validate the care I've given to my car. The date of the engine rebuild is what I will provide as to when this happened, but the oil consumption began years ago.
The contact owns a 2010 Toyota Prius. The contact stated that the vehicle made an abnormal pounding noise and the check engine indicator illuminated. Additionally, the contact stated that the vehicle was linked to odometer fraud. The vehicle was taken to the local dealer (Toyota of hollywood, 6000 hollywood blvd, hollywood, ca 90026), but the cause of the failure could not be duplicated. The vehicle was not diagnosed or repaired. The vehicle was taken to Toyota of downtown la (1901 S figueroa St, los angeles, ca 90007) where it was diagnosed that the engine was misfiring and an engine compression test was needed to repair the vehicle. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 91,984.
At about 100,000 miles engine began using excessive amounts of oil, exceeding 1 quart per 1000 miles. Toyota knows this is a problem, and even has a tsb on it: Tsb 0168-16, yet refuses to take responsibility.
Engine burning excessive amount of oil. Car has been regularly serviced. Last night, I noticed that the oil reservoir level was so low, the dip stick did not even register it. I had to add 2.5 quarts of oil before it started reading the oil level again.
Water leaking from engine cowel getting into ignition coils which is causing engine to shudder and stop sometimes too. Seems to be a known Toyota issue yet not being rectified by manufacturer. Seals seem to allow water to get into the ignition coils hence the issue. Vehicle is stationary when first observed then shuddering and misfiring occurring as vehicle is being driven also leading to loss of power as its being driven which is quite dangerous on highways.
My 2010 Prius with 167,000 has begun burning engine oil at a rate of about 1 quart per thousand miles. 9 weeks after my last oil change and the engine was down 3 quarts of oil. Mpg has gone down slightly during this time and no check engine light or low oil pressure warning lights came on.
The contact owns a 2010 Toyota Prius. The contact stated that the vehicle was burning oil excessively and the service vehicle warning indicator was illuminated. There was also an abnormal rattling noise when idling. The vehicle was taken to labadie Toyota (located at 909 N euclid ave bay city, mi 48706) where it was diagnosed that the piston rings needed to be replaced. The vehicle was not repaired. The manufacturer was notified and opened case number: 1707100976, but did not offer assistance. The failure mileage was 296,000.
This afternoon, my wife was driving down a two lane, paved street at about 25 mph. The street has a slight decline and she began to apply the breaks to slow down slightly. Just a second or two later, she hit a small bump in the road and the car accelerated (while she had her foot on the break) for a fraction of a second. We didn't hear the sound of the engine revving. Thankfully, there were no other cars on the road at this time and there was time to press the break again. Based on looking around online, many people have reported similar issues (www.consumerreports.org/cro/news/2010/02/Toyota-adds-2010-Prius-braking-problem-to-the-list-recall-possible/index.htm).
Excessive oil consumption starting at 100,000 which worsened. I now have to put a quart of oil every 750-1000 miles in my 2010 Prius. No one at Toyota will admit this is a problem, albeit there are an extreme amount of these complaints online through different blogs and web sites. Really, we Toyota owners bought this car to decrease our carbon footprint...ironic, right?
When I am coming to a stop (braking normally) and hit a bump, the car surges slightly and the brakes become less responsive. It feels like I'm fighting the engine as it accelerates and I'm trying to brake against it. Releasing the brake and attempting again seems to be a solution, but I often don't have time before reaching the intersection I'm approaching. This consistently happens in two places in my daily commute with a slight buckle in the road approaching an intersection on city streets and county roads.
I've had two Toyota Prius in my lifetime, a 2005 and a 2010 Toyota Prius, both have had the same issue where the engine would eat up all of my oil, I would have an oil change done and less than 2 weeks later I would have to check the oil gauge rod and find that the oil levels were below the bottom line, almost empty! the engine would be burning oil at such an alarming rate that I would repeatedly bring the vehicle to Toyota for oil changes. I'm very unsatisfied with my Toyota priuses. My car is currently at 166,384 miles and the engine cylinder has now given way and also the hybrid battery. I've gone only to Toyota dealerships to have pristine consecutive service and no third party repair facilities have provided service. I am located in souther California in san diego. I have spoken to many other Toyota Prius owners and if you do a google search online as of (04/10/17) "Toyota Prius engine oil consumption" you'll find many forums with "excessive consumption" from many other users. Once you reach past the 140,000 mile mark, your car is pretty much done. Consider buying a new one. Toyota priuses and their engineers have to come up with a way to satisfy current and future Prius owners as many of us will find that there will be many problems and issues down the road.
In 2016 about the 130,000+ mile mark on my vehicle, I started complaining about my car consuming oil. The dealer findlay Toyota assured me that it had to do with the heat and was normal. I was lead to believe the paper I signed after the work was complete has to do with the maintenance being done, no one mentioned it meant all my concerns were acknowledged. The days continued and even in during colder months of the year of 2016, I again notified the dealership of my car eating oil and it was nowhere to be found. Again I complained and it was not annotated or written anywhere in their files. It was not until 26,000 miles plus more that they finally acknowledged my issue and took their time to search for the cause. In the month of March 2017, one individual from Toyota actually took his time and did a full check, instead of the usual its hot here and that eats your oil excuse, he give me an answer which lead to me having concerns about Toyota dealerships, he said the pistons had a leak and it was burning up my oil. I called Toyota and found out my car had a recall for this issue but here is the catch, my car would have to be under 150,000 miles, which it was under when I started to first complain. Now that I am over that mileage and was never notified, great dealerships tell you when you take your car for any maintenance about recalls, they say it sup to me to fix this issue they knew these cars have. Since they never wrote down any of my complains, there is no proof of me complaining. This car burns oil moving or sitting as long as the pistons are moving. Where has the honesty and professionalism of findlay Toyota. What is my next step I ask the reader?
Car purchased new and serviced at Toyota dealership every 10,000 miles using 0-20W synthetic oil. At around 106,000 miles I noticed the display flashing something but could not, at that time, read what the warning was. It seemed to happen going around curves, turning etc. Finally, at maybe 107,000 miles, the warning stayed on long enough to see the low oil warning. Took the car in at 108,000 (no oil on dipstick at that point) and the service department checked for leaks and found none. I was lightly admonished by service for driving without oil. Fair enough, I thought at the time. I was slightly chagrined as I have always religiously had my oil changed (or changed it myself) on all my cars at the recommended intervals with no signs of a problem. The Toyota service department recommended that I monitor oil usage. I did, and to my surprise 2,500 hundred miles later, I had to add a full quart. Then 1950 miles later, another quart. Yesterday, another quart at 1048 miles. Very disappointed as the car has been without problems until now. Have not discussed this with the dealership, but am not encouraged by the tenor of comments posted here regarding Toyota stepping up and accepting responsibility. I see no need, at this point, to pay to have an oil consumption test done by the dealership as the car is obviously using an excessive amount of oil.
A D V E R T I S E M E N T S
- Fairview, OR, USA