This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Travelling 30-35 mph. Tried to stop-brake pedal went to the floor and car accelerated. Hit a steel sign which totalled the car. Airbags failed to actvate even though the force of hitting the sign drove the engine back to the dashboard.city street.
The contact owned a 2006 Toyota Prius. While driving approximately 30 mph, another vehicle suddenly stopped in front of the contact's vehicle. The contact depressed the brake pedal to the floorboard, but the vehicle failed to stop. The contact's vehicle crashed into a road sign. The air bags failed to deploy. The contact coasted to the side of the road and the engine failed. The contact was not injured and a police report was filed. The vehicle was towed to a dealer and an insurance lot. The vehicle was destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 196,000.
The contact owns a 2006 Toyota Prius. While driving 55 mph, the contact rear ended another vehicle. The air bags failed to deploy. A police report was filed and there were no injuries. The vehicle was towed. The manufacturer was not notified. The failure mileage was 135,000.
During the steering intermediate E shaft recall in 2013 the clockspring was damaged. After a few months the certain steering wheel buttons (info, front and rear defroster, and the recirculate air) worked intermittently at first. Then, about a year after the recall, they only functioned when the wheel was turned sideways. Now they do not work at all. I'm concerned the air bag will be affected by this error.
The contact owns a 2006 Toyota Prius. While driving 55 mph over a pothole, the contact lost control of the vehicle. The vehicle went airborne and the seat belt disengaged and caused the contact to be ejected from the vehicle. Additionally, the front driver side tire detached from the vehicle and the contact crashed into a ditch. The air bags failed to deploy. A police report was not filed and the contact sustained unknown injuries that required medical attention. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 220,000. Updated 2/24/15 updated 03/02/15
- Rockymount, NC, USA
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We were exiting 66 at exit 55 (fairfax co. Parkway) northern va. We were going 3 mph, a heavy delivery truck hit us going 40 mph pushing us with considerable force into the van in front of us. Our air bags did not deploy, none of them deployed. My husband sustained head injuries from hitting the steering wheel and I was bounced back and forth a few times injuring my head, neck and back. My doctors think my injuries were made worse by the fact that the airbags did not prevent me from being thrown so far forward. We called Toyota and they did not want to investigate the issue.
I was rear ended at by a car goin almost full speed in a speed limit zone of 45 at a red light, while I was slowing down. While approaching the line of cars in front of me I started slowing down pumping my brakes to let to drivers behind know I was slowing down. I was then rear ended and shot into the car in front of me, lifting up the front of my car and smashing into another vechile. My firewall was completely bent in as well as half of the front bumper and frame torn off. I had no airbags deploy on either the passenger or driver side. It makes me concerned that if I would have been stopped at the red light, I could have obtained severe injuries compared to the whiplash and shoulder pains I currently have.
I became ill while driving through a road construction area, becoming nauseous and dizzy. My head banged against the steering wheel and I lost consciousness, the vehicle leaving the road. I understand from reports that the vehicle rolled and, from looking at it after the fact, I believe this to be accurate. However, none of the air bags went off...there were four: Two in the front and one on each side. None of them deployed. I sustained minor injury to my face (swelling and bruising to my right eye from impact with steering wheel and probably shift knob as well) and a concussion. Local police filed an accident report. I have notified Toyota of this. They said at least the side bags should have deployed, if not all of them. They said they would conduct an investigation checking at least the vehicle's recording device within 30 days and get back to me. I provided them with the name, address and phone number of the wrecking service that towed my vehicle and was in current possession of it. I had been the owner of this car only since 12 September 2013, having purchased it from a carmax dealer in Virginia beach, va.
TL - the contact owns a 2006 Toyota Prius. The contact stated that while driving 30 mph, the driver became ill causing her to loose control of the vehicle. The contact mentioned that vehicle rolled over and all the air bags failed to deployed. A police report was filed. The driver sustained injuries to her head, concussion, and minor bruising and lacerations to the face. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was destroyed. The failure and current mileage was 70,000.
The passenger side airbag light showed that the air bag is "off" when someone was sitting in the seat. The vehicle had never been involved in an accident where the airbag had been deployed. The Toyota dealer said it was a software glitch and repaired the problem, but he charged an $85 diagnostic fee, plus tax because the vehicle has more than 35,000 miles. I was under the impression that safety devices were not subject to warranty limitations.
I bought my Prius new in 2006, and the SRS light has turned on intermittently since the first year. I first took the car into the dealer where I purchased it and they told me it was an anomaly and was nothing to be concerned about. This condition continued periodically over the life of the car with the same results each time. After the car was out of warranty, with a code Toyota informed me that the wiring assembly would need to be replaced on one or both sides of the vehicle. The code is B1821 and the part number is 82161-47310. They suggest that I have the driver's side wiring assembly replaced first, then they can determine whether the passenger side wiring assembly needs to be replaced, as well. The cost for the drivers side alone is $2415.34. After I complained to Toyota customer care, they offered to reimburse $737.75 for the part, if I have the work performed by a Toyota dealer. I would still have to pay $1,612 for labor (13 hours) plus shop charges and tax. If I have to have the passenger side wiring harness replaced as well, they will extend the same offer. I argued that this error has been happening prior to the expiration of my warranty and they told me that there was no action recommended until after the warranty expired. I also argued that there is no way that I could have done anything to cause this to happen, and that it is unreasonable to expect that wiring inside my vehicle that is covered, not exposed to sunlight or weather, should fail after 6 years. I asked Toyota to pay for 100% of the cost of the repair, but they refused. Meanwhile, one or both of my airbags are not working and will provide no protection in the event of a front-end collision.
I found that there is malfunction on the buttons on steering wheel, especially info button and buttons for climate. I researched the problem on internet and I found the problem is caused by a bad clock spring. Also, I found the clock spring is related with air bag module. There are a lot of owners have the same problem (such as priuschat.com). I think that it could be a recall issue. And I experienced another problem. The accelerator pedal of my car was repaired by the recall service before. But when I release the accelerator pedal and try to push brake pedal, there is difference of height between both pedals. The height of brake pedal is higher than the accelerator pedal, even if I released the accelerator pedal. So it is dangerous to operate both pedals. When I tried to push the brake pedal after I released the accelerator pedal, my right feet was stuck with the brake pedal. I think the recall service for the accelerator pedal of my car was not successful. Or there is another problem on the brake pedal of Prius.
The contact owns a 2006 Toyota Prius. The contact stated that the driver fell asleep while driving and crashed into a road barrier. The air bags failed to deploy. The driver sustained head injuries and the vehicle was destroyed. The police were contacted and a report was filed. The vehicle was towed to a local repair shop. The manufacturer was not made aware of the failure. The VIN was unavailable. The failure and current mileages were 71,000.
Driver side airbag did not deploy with head on impact with concrete median. Prius was traveling at 70 mph and was hit from behind at high rate of speed, sending it into three, 360 degree spins ending with head first impact into median. No airbags deployed. Airbags checked by insurance company inspector. Inspector said the airbag sensors were impacted and should have deployed the airbags if they were working properly.
Automobile accident where the car rolled over on the drivers side and ended up on the roof. The car has front and side air bags, none of them deployed.
Driving in good weather on a local road and car skid light went on and wheels locked to the right. Steering was not responsive. The lack of steering caused the accident. However, the airbags did not deploy.
Accident occurred in 2007. I was driving in moderate traffic on a two lane road. A car, two cars ahead of me, slammed on their brakes, and forced everyone else to quickly brake. I also slammed on my brakes, to avoid a collision. My brakes failed to respond in time, and resulted in my rear ending an SUV in front of me. The accident caused several thousands of dollars worth of damage to the front end of the car. No air bags were deployed.
On August 25, 2009 my daughter was involved in an accident with our 2006 Toyota Prius. This car had low mileage and a new set of tires. My daughter was probably going the speed limit of 45 mph when an emergency vehicle brought traffic to a halt, my daughter put on brakes but still ending up hitting the vehicle in front of her resulting in totaling the Prius. Thankfully, she was not injured, but the people she hit have a claim in for injuries, though none visible at the time of the accident. My biggest problem with this is that although she hit the car in front square on completely demolishing the front end none of her air bags deployed, none. On calling julissa at Toyota headquarters I was told that they were designed not to deploy in this type of accident. I was dumbfounded, when were they supposed to deploy if not during a front end collision at about 35 mph. After I stopped shaking my head from disbelief I called back and spoke to a supervisor who in turn explained that the air bags reacted as designed, I suggested at that point that perhaps there may be a design flaw. I am not a rocket scientist but I have a pretty good idea what air bags are designed for, afterall I did pay all that money for them. Needless to say I was not happy and am still upset that they would think the public is so stupid. As I mentioned the car was totaled and at the time was valued at $17,000. I received a full pay off for the car but feel they owe me something for the equity that was lost when the vehicle was totaled. I have photos and recorded conversations regarding the car and Toyota representatives.
On our 2006 Toyota Prius, the air bag faulty alarm came on continuously in December, 2008 under warranty and repaired. Recently December 2009, the same air bag alarm came on again and remains on with engine on. We suspect there may be a faulty with the air bag system due to it coming in again in one year.
A D V E R T I S E M E N T S
- Ventura, CA, USA