This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is a complaint about souter's in barstow, California, not honoring the recall notice on 2004-2006 Toyota Prius steering intermediate shaft replacement. I took it in when I got the first notice and since I have to use hand controls to drive I have these controls installed in this Prius. Soutar's said they would not work on the defect unless the controls were removed. Or they would call a technician to come up from la to remove the controls and I would have to pay. It would have cost too much. They said they were sorry.
- Newberry Springs, CA, USA
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- Newberry Springs, CA, USA