This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2002 Prius seat belt problems making it unsafe to drive. Customer states the seat belt had torn or been cut almost all the way through. Consumer states it happened again to the replacement seat belt. The dealer informed the consumer that the second incident was probably due to user error or because their dog chewed on the seat belt. Toyota refused to reimburse the consumer a second time.
- Madison, WI, USA
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- Madison, WI, USA