This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2001 Toyota Prius. Consumer states problem with the rack and pinion the consumer stated not long after she purchased the vehicle. She experienced problems with the rack and pinion steering system, including steering wheel shaking and loss of power steering. The consumer took the vehicle in for service and was informed the entire rack and pinion assembly needed to be replaced. The consumer believed the repair may be related to the pinion shaft problem that was just recently identified under a recall. The consumer is seeking reimbursement for the previous repair. Updated 12/28/11. The consumer stated she began to experience the same problem, as she did in 2006 with the vehicle loosing power steering intermittently. The dealer adjusted the torque sensor and recommended a replacement of the sensor and the rack and pinion assembly, if the problem returned again. A few days after the sensor adjustment, the power steering problem did resume again, and it continues to go out intermittently. Updated 04/16/14
The contact owns a 2001 Toyota Prius. The contact stated that the steering wheel shakes when turning it in any direction. The failure has been present since the summer of 2006. On July 16, 2007, the vehicle was taken to the dealer. The dealer stated that the steering gear rack and pinion assembly has an internal gear that failed. The manufacturer stated that the contact could pay for the repair in full and they would reimburse him for the parts. The powertrain was unknown. The current mileage was 33,837 and failure mileage was 30,000.
For the second time in less than 6 months another front tire blew out while driving. First blowout was in August 2002 with about 21,000 miles on vehicle. Second tire blowout occurred with 27,000 miles on an eighteen month old car. There was no accident, but it was very scary, and it felt unsafe. Wheels vibrated for a few months, small amount, but dealer said nothing was wrong. Finally, dealer informed consumer that something was wrong with rack and pinion steering, and it needed replacement.
The vehicle lost power when the consumer attempted to accelerate. Also the vehicle pulled to the right the tires were replaced several times and the vehicle had numerous alignments. The rack and pinion was replaced and the fuel tank assembly was replace.
- Plano, TX, USA
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- Keizer, OR, USA