CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.
Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,935 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2009 Toyota Matrix and it continues to have issues. Toyota has never sent notification of recalls and this car has a few. When I bring it up to the dealer they act as if I have no idea what I am talking about. My tires need replacement at 20,000 miles and the brakes grind when stopping even after they were replaced at the dealers expense after they told me there was nothing wrong with them twice! I had to go back to the dealer 3 times as the parts people sent the wrong parts twice!! the tire warning light is constantly coming on even though I have had it to the dealership 3 times and they tell me nothing is wrong. I am told that the change in temperature makes the light come on. I am to the point I am going to replace the tires and be done with it. The last thing I need is a tire blow out on the interstate. The engine gets sluggish and bogs down while on the interstate and the interior features keep having to be slammed back into place because they come out of place. I was told by a salesman at a car show that it happens with the Matrixs and they don't know why. Each trip to the dealership I am treated as a woman who knows nothing about cars. My father is a mechanic and I know my way around a car. Cobb county Toyota in kennesaw, Georgia is the worst dealership. I am going to try another dealership or just head to an independent. I saved for 2 years to buy it and now I feel very upset that Toyota cares so little about the customer. I understand there are a few more recalls out on the 2009 Matrix, yet I haven't been notified of them by Toyota. When I brought up the new recalls to the dealer he looked shocked and tried to tell me that wasn't true. Why are new Toyota buyers getting free service when our cars are the problem. I'm going back to Honda! Toyota use to be great. The president of the company should be ashamed and commit seppuku or at least provide current owners free service too.
The contact owns a 2009 Toyota Matrix. While the contact was driving approximately 20 mph, entering a circle in the roadway, the brake pedal was engaged with no power response. The vehicle would not slow down and crashed into the passenger side rear of the proceeding vehicle. The vehicle continued to travel and then crashed into the stairway of a house. The front driver side tire was trapped in between the stairway and sidewalk. There were no injuries. A police report was filed for the incident. The vehicle sustained extensive front end damages. The vehicle was towed to an authorized dealer. The insurance company had not inspected or declared the damages to the vehicle at the time of the complaint. The failure mileage was approximately 10,000. Updated 11/9/10 updated 11/16/10
February 09 I was driving in back of a truck and staying far in advance not close to the truck. The truck went to put his brakes on and my car accelerated and I went to put my brakes on and the car hit the truck from the back.
Driving my 2009 Toyota Matrix - I was driving in back of a truck and he slammed his brakes on. I had to be driving one car away from him then all of a sudden he slammed on his brakes - I had to be going 25 mile per hour. My car accelerate up and by the time I put my brakes on I had slammed into his car gently. It was because of how slow I was going that saved me.
Over heating brake pads. 2009 Toyota Matrix. Front disc brakes producing a grinding sound consistent with a brake pad that's worn down and needs to be replaced. Brake pads still have 40 % life left according to world Toyota of chamblee, Georgia. Dealer says brake pads are over heating dealer says problem can be fixed if pads are replaced but wont replace pads at their expense stating pads are not covered by warranty.
- Dunwoody, GA, USA
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On my 2009 Toyota Matrix the engine over speeds when braking with my right shoe ( size 10 rockport - five inches wide) overlapping the throttle pedal which just 2 and 7/8 th inches from the brake pedal. Try this in an emergency stop. It's real exciting.
About 4 weeks ago (and again, this morning, twice!), I experienced problems when braking: The pedal would go more then usual, but the car would not slow down at the same time as it was producing terrible grinding/scratching noises as if parts were coming off. It is not doing this consistently, but since it happened twice this morning, I am concerned. I did find a recall notice dated August 2009 on the brake system for 12 more northern states that experienced brake problems on 09 and 10 Matrix and corolla vehicles with 1.8 engines due to extreme cold. I live in the mountains if nw N-Carolina, and our weather is very much like that in more northern states. Present, we have 4-5 inches of snow on the ground, and temps were about 35-36 this morning (awaiting another winter storm). When it happened last month, it was much colder, but there also was lots of snow on the ground.
I would like to reprt serious problems with the accelerator (unintended acceleration) and brake problems (don't stop well) of my Toyota Matrix model 2009.
A D V E R T I S E M E N T S
- Kennesaw, GA, USA