This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2023 TOYOTA HIGHLANDER HYBRID- Emailed forwarded from U.S. Senator Blackburn's Office. Consumer states: "I am writing to let you know that as a dedicated Toyota customer for over 35 years and purchased over 8 vehicles, I am very disappointed with the lack of any customer service associated with the purchase of a 2023 Highlander Hybrid in November 2022. It is now June 2023 and I still have only one key FOB for my vehicle. I hear that there is a computer chip shortage yet every 2023 Highlander Hybrid that has been delivered in USA since January 2023 has received both FOBs. They get keys immediately yet we have waited over 6 moths and still waiting. The Customer Advocates at Toyota keep saying a different date for availability. Originally it was Feb/March and then May/June. The latest is now end of summer. Why? I am very disappointed with Toyota and their handling of this issue. Why can-??t we get our extra FOB. I am so disappointed with the lack of customer care for a loyal customer. Please help me. "
- Seymour, TN, USA
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- Seymour, TN, USA