This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Highlander hybrid. While driving at low speeds, the vehicle accelerated without warning. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The failure mileage was 60,000.
My Highlander hybrid: Pushed start button, and behaved normally. Upon being placed in gear, the vehicle attempted to accelerate as if the gas pedal was pushed to the floor. Only heavy brake pressure prevented a seriously dangerousness condition of full acceleration in a small parking lot. When placed in park, the throttle reduced to idle. I repeated the action of placing the car in gear (either reverse or drive), and again, the throttle advanced to a full acceleration mode. Again, only very heavy pressure on the brake prevented uncontrolled acceleration. I parked the vehicle, and called my local Toyota dealer. After being placed on hold several times, I left a voice mail with the service department. I also went online to Toyota to the customer hotline, and left a detailed email with VIN, problem description, and expressed a concern for a serious safety defect.
- San Carlos, CA, USA
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- Shohola, PA, USA