The contact owns a 2022 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that the other vehicle that crashed into the contact stated the vehicle's speed was about 75 MPH. The contact stated that when the contact's vehicle was impacted, the contact's vehicle air bags failed to deploy. The contact stated that after the crash, the ABS warning light illuminated. The contact's vehicle was occupied by the contact's husband, who was seated in the front passenger's seat. The contact's two children, ages 3 years old and 15 months old, were seated in the rear seat. The Police and Fire departments arrived on the scene. The contact stated that medical attention was provided at the scene. The contact sustained injuries included a concussion, a sprained left ankle and a sprained right wrist. The contact's husband sustained injuries, included a sprained right wrist and a sprained left ankle. In addition, the contact's children sustained cuts and bruises. A Police report was filed. The vehicle was towed to the contact's residence and later towed to an independent mechanic. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,765.

- Vacaville, CA, USA

Met with an accident in dallas north tollway due to hydro plane and hit in the median. But airbag not deployed. Four people were in the car

- Aubrey, TX, USA

Was in a frontal collision air bags failed to deploy and forward collision system did not work. Received error messages from both systems that they failed

- Omaha, NE, USA

I got hit by a full size van at the red light and pushed to the traffic. Van is totaled and airbags deployed. I and my passenger got a whiplash, yet airbags deploy.

- Richmond, TX, USA

On June 26 2023 the vehicle didn't stop automatically when another car was in view in the intersection, the automatic breaking system didn't work and the air bags didn't deploy,

- North Augusta, SC, USA

On our 22' Highlander I observed water lines on the passenger side A pillar, one of which was colored pinkish this led me to believe it was dyed from car wash soap. I found that whenever you go through a car wash water leaks into the headliner and down the passenger side A-pillar where the air bag module is. Toyota Bountiful claims that the drainage channels are likely clogged and it failed to drain properly. I ran the test as recommended by pouring water into the corner drainage hole identified by the service advisor. I found the water to exit the drainage port behind the front tire in two different spots at a very quick rate, yet the headliner and A-pillar covering got wet again. Toyota claims this is supposed to cleaned annually by the vehicle owner and is likely not covered by warranty. Obviously, the issue overall is irritating on a 1-year-old car, clean title, no accidents, no windshield replacement vehicle. However, what is most concerning is water is free flowing into the air bag area on the a-pillar.

- Eagle Mountain, UT, USA

The airbag malfunction alert message has been displayed for more than two months. The vehicle was taken to Toyota of Newnan (GA) dealership four times for repair; they kept my vehicle for an entire week at their facility the latest time (fourth). The problem still exists! It seems they have not taken this problem seriously because they have not called me regarding the problem. I called them so many times... I need help from the your office because I have to use this vehicle for my three kids to go to and from schools every day. Please please please help me! Thank you.

- Fairburn, GA, USA

1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop signs. The driver had to start the engine again before continuing driving. The vehicle was also brought to the dealer where it was purchase for repair, but the technicians were unable to find the problem.

- Fairburn, GA, USA