This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Resin front lower bumper cover assembly, connected with mounting tabs detached from my 2022 Toyota Highlander on (July 9, 2023). I received a Recall letter from Toyota on February 9, 2024 (7 months) after the incident & promptly contact Toyota Brand Engagement Center. I have mailed all the required information that Toyota stated on the Recall correspondence & as of today, May 5, 2024 I have not been able to speak with the case manager to see where we are in this process for reimbursement. Since this took place in 2023 before I even knew there was a recall, we had our Highlander repaired at the body shop we were confident could fix & insure the repair. Toyota has ALL the required documentation from us but they keep asking for the same information again & again.
I got a recall from Toyota and can't drive for almost a year.I went to the car dealer ship to ask for a repair, they told me maybe your car needs this bumper or no needs, I asked them to check my car if it was safe to drive to work, many times to constant number of over 10 times.they refusedtor my car come in to check. O really woried if I dive on the road an have an accident.bit its alomost hopeless because this car company doeant care about safety, only thinks about their profits. I have been asking them for rent me a car to drive because for nearly a year now I've been driving in fear but no anwser. I wonder is there a dealine when Toyota will produce this bumper" they keeps say they dont know" it is very dangerous if the customer's uses this Toyota Highlander for driving without knowing it is safe or not
Open recall since October 2023 without any resolution from the manufacturer: NHTSA Recall Number23V720 Recall StatusRecall Incomplete, remedy not yet available Summary The subject vehicles are equipped with a resin front lower bumper cover assembly, connected with mounting tabs. If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users. Safety Risk If there is minor impact to the lower front bumper cover assembly that causes the mounting tabs to detach from the vehicle during normal operation, one or more parts of this assembly could detach, which could become a road hazard, increasing the risk of a crash or injury for other road users.
- Apopka, FL, USA
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The hood is latched, but not sealing flush. There is approximately a half inch gap. While driving the wind catches. I can see the hood moving up and down while driving. Especially if I am on the interstate.
Driver side mirror shakes in its housing at varying speeds and on non-smooth roads. It becomes a distraction of focus when you are looking at the mirror to then switch back to front. The mirror vibration almost caused an accident while overcorrecting a turn.
Unexpected brake failure; While driving at a slow 20 to 30 mph speed lightly braking anticipating a stop at a stop sign my car will unexpectedly surge and jolt the car forward while I'm applying maximum brake force to the peddle. I took it to the local Toyota dealer they checked it out and couldn't find or replicate the problem. I was told that possibly my driving habits or I may have my foot on the brake while still on the accelerator?? When this happens there are NO warning indicators or audible sounds either lit on the instrument panel prior to or after the event. This event on this day propelled my car approximately 6 ft past the crosswalk into the intersection of a four way stop.
The side mirrors on the vehicle are melting and deforming. This happened with the vehicle being less than 1 year old. Nowhere else on the vehicle is melted but the dealership claims it-??s -??solar convergence-?? however none of this damage is happening to older model Toyotas that have been exposed much longer to the elements/sun. I have read online numerous people-??s vehicles from Toyota suffering this same issue
Driver side mirror vibrates when driving above 50 miles per hour on highway. Mirror vibrates making the mirror image blurry and produce dizziness which affect the safety of the driver when changing lanes. Went to dealership, changed the whole driver mirror but still same problem.
The Sunroof/Moonroof shattered as we drove down the highway. Glass shattered and a hole in the sunroof was made. Our shield kept the glass from falling in on us. Dealership has said that they believe road Debry cause the sunroof to shatter. No debry was found in the hole or shield area. No other groups have inspected the sunroof. No warning lights or messages.
While driving at a constant speed of approximately 45 mph the vehicle suddenly skidded sideways and launched to the right, causing us to nearly hit a guardrail. I dropped speed to 30 mph and this continued to occur at random for the next 10 miles until destination was reached. Road conditions were patchy snow up to fully covered in snow. Other vehicles passed at 50+ mph with no issues. No warning lights/messages or traction control light turned on. Today the same issue occurred while driving 15mph that caused the vehicle to almost run into a parked car. This has occurred at random over the past two days. All instances occurred while driving at a constant speed, no brakes were being applied and while driving in a straight line. This isn-??t the first time the vehicle has been driven in these road conditions but first time problem has occurred. This is a safety hazard for my wife and child due to the fact the driver looses control at random and vehicle veers off to the side. Putting them at risk of impacting objects near the road or veering into oncoming traffic, putting other drivers at risk. Car was brought to the Toyota dealer 11/14. They plugged it into their computer and no codes were active. No open recalls either. I went for a drive, was given 5 minutes of their time, with the shop manager and the problem didn-??t present itself. They said there was nothing else they could do. There was a recall on the VSC, vehicle stability control, but that was fixed on this vehicle in July 2022. Vehicle acts like a sensor or module isn-??t calibrated correctly and causes either/or braking and acceleration to be applied in a manor that will result in a crash. Vehicle is not safe to drive.
Driver side window spontaneously shattered while driving down highway at 65 mph. It sounded like a pressure explosion. My wife was driving and glass flew from f9nrt to passenger side and to the rear of the vehicle. Luckily my wife was wearing sun glasses. My duaghyers were in the rear with my youngest daugthers eyes being protected by a book she was reading. Glass struck me on the passenger side on the left side of my face.
When braking the car will start braking then stop slowing down for 1/2 to 1 second and resume braking. If you have ever braked when hitting an ice patch this is exactly how it feels. The obvious answer was an intermittent braking problem and I was delighted to hear about the recall for the stability control. We had it reprogrammed last week but when driving it home it happened twice again but for the first time when braking the car ACTUALLY ACCELERATED 3-4 MPH. This is clearly not a braking failure but a very brief intermittent acceleration of the electric motor when braking. When it occurs it is almost exclusively when making a moving right hand turn onto another road or entrance ramp. The starting speed is approx 35-45 MPH when applying the brake so when into the turn the speed is 20-25 mph and your foot is still on the brake when the sensation of the car not braking occurs and lasts approx. 1/2 to 1 second before the car starts to slow again. So the sensation is that of an intermittent braking problem but it is actually a very brief acceleration of the electric motor. Not being able to slow the car at 30 MPH for even 1/2 to 1 second the car will travel an additional 22-44 feet before braking resumes. This is dangerous and very difficult to diagnose. This is intermittent but we experience it on average every other day and on that day it can occur 2-3 times. Present since we got it new and now has 2,100 miles.
A D V E R T I S E M E N T S
- Lumberton, TX, USA