This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Toyota sent a letter in mid-2024 that there was a safety recall for airbag issue with 2020 Toyota Highlander. The letter stated that a remedy would be available by the third quarter of 2024. As of January 21, 2025, they still have not provided a remedy for the serious safety issue. I would like to file a complaint against Toyota for failing to remedy the defect within a reasonable time.
I am not reporting any specific incident related to this defect. I am simply complaining to NHTSA that Toyota is taking far too long to provide a remedy for the OCS sensor issue, NHTSA recall number 23V865 (Manufacturer recall number 23TB15). This issue has been ongoing since late in 2023 and it seems that Toyota should have provided a remedy by now.
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA, I mentioned to the service tech that I did have an error code appeared in my front dashboard display area momentarily and disappeared several times within the last 10 months. I was told that this would be address at this inspection of OCS (Occupant Classification System) sensor appointment. Doesn't this equate to a faulty OCS sensor and requires a replacement regardless of the testing of the sensor results today. If the error code was displayed in the past logically the sensor is failing and should be replaced. Does this make sense!!!!
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Vero Beach, FL, USA
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The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The SRS airbag system malfunction went off and the seat keeps beeping for a long time before finally stopping I-??ve taken it in to get fixed to the Stockton dealership but they said there-??s no available fix yet, but then when I went to pick it up after my oil service they said for $200 they could fix it.
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact's wife owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the audible seat belt chime sounded after the front passenger's side seat occupant had buckled the seat belt. The seat belt warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,080. VIN tool confirms parts not available.
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Toyota Highlander. The contact discovered online that the VIN was included in NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made not aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Air bags didn-??t deploy in severe accident. Vehicle is available for inspection. Air bags not deploying in accident could have led to injuries. No service or dealerships has seen the vehicle. Police didn-??t inspect the vehicle. Insurance company is going to look at the vehicle on February 13, 2023. No indication of any service lights for air bags on vehicle-??s dash.
A D V E R T I S E M E N T S
- Lafayette, CA, USA