While driving, the vehicle had a slight lag when I applied gas then started beeping and provided the warnings: Check engine, hybrid system malfunction, pre-collision system malfunction, check AWD system. I turned the car off multiple times, the errors were still on the car the next morning when I started the car to take it to the service appt. When I got to the dealership I turned the car off to check it in, when I came back the error was gone. They checked out the car they said there was nothing wrong with it and thought it was just 'ambient conditions'. two weeks later, I was driving and I had the same lag in power then the same alarms and started driving toward the dealership (about 3 miles away) and the hybrid system and power steering shut down in the middle of the road leaving me with no power. I turned the vehicle off and back on and the errors were still there and it shut down again another half mile down the road. It is at the dealership again. The vehicle has 10,800 miles and should not be having these significant issues. I was driving in the city during all these events.

- Las Vegas, NV, USA

The entire voice guidance system is inoperative on my one week old 2019 Highlander hybrid platinum. No audible voice or beeps with navigation assist, no phone assist, , no eyes-free assist, no driver announce to rear cabin voice, no entertainment system voice assist. This is a safety hazard eliminating hands free driving, and no navigation guidance. I was on unfamiliar roads in the dark of night, alone, unable to operate necessary equipment which proved to be unreliable. I just learned that this issue has been known to Toyota for several months, yet new vehicles are driven away from dealerships by unsuspecting new owners after paying good money for a defective vehicle. Deceitful, unethical, and unsafe! where is the recall for this issue" why are vehicles not fixed before being sold as new"

- Wartrace, TN, USA

The gps system does not provide verbal instructions; only visual. This causes the driver to remove his/her eyes from the road and look frequently and monitor the screen. I have visited the dealership numerous times but there are unable to fix the issue. They acknowledge the issue and stated that Toyota is working on a work around but no estimate is provided. I know at least 5 other Highlanders in the tampa bay area are experiencing this because when I opened a case with www.Toyota.com the case officer called and he informed me of this. I was told yesterday by the vice president of stadium Toyota that this issue affects all 2019 Highlander limited and limited premium models. Toyota has know of this problem since the last week in December 2018 and yet has not implemented a recall or advice documents to owners.

- Tampa, FL, USA