My rear drivers side seat was not properly bolted down. I have been hearing a squeak for the past few years, that only went away when my child was sitting in the seat. We thought it was the car seat squeaking, but recently removed it since our child had grown big enough to no longer need it. I finally inspected the seat and noticed that the seat was moving when I put pressure on it. I took off the covers to the bolts on the front and noticed that I could literally remove them with my had. There was about a 1/16 to 1/8 inch of play in the seat. This is scary that my child has been riding in the unsafe seat for who knows how long. I do have videos of how loose they were, I could spin the washer freely.

- Ocean Springs, MS, USA

The 2019 Toyota Highlander le second row headrests lack locking height adjustments! yes you have just read this correctly! they are not like the front row locking height increments. They do not lock when they are even pushed all the way down! the only height to lock them at is when the headrest is about 2' from the ceiling! not all people riding in the second row are 6'4' to use such an extended adjustment effectively. I have contacted Toyota and the case # is 2001250569. Whether the vehicle is stationary or moving, the headrests move up and down with even resting your had on the headrest, unless it is in the locked position by the ceiling. Note: The second row headrests do not have locking increments like the first row headrests. They are not safe for younger and/ or shorter people. Such a design flaw can only compound neck/head injuries in the case of an accident. Please help and do something about this dangerous situation! as no-one has sat back there in our car earlier, I was not aware of this, or I would never have even bought the vehicle.

- Princeton, WV, USA

While driving about 20mph, I was rear ended by someone going 55+mph. During the accident, my drivers seat reclined and the headrest broke. One post broke in half and the other side pulled out of the seat

- Battle Ground, WA, USA