I contacted Toyota and complained about the seat as it gave instant pain in the spine and neck and very hard to drive sitting on the drivers or driver side passenger seat. Being too curvy is neither agronomic for any standard size human being nor allows any rest to the backbone. The headrest is very tilted forward, which strains the spine and neck immediately. I had a Toyota Highlander 2005, and I didn't pay much attention to any test drive because the seat on the highlander 2005 was very comfortable. But 2018 is horrible to drive.

I'm very much regretting buying such a car that I can't drive without hurting my spine and neck. The Toyota support suggested using a cushion between the seat and drivers back, and the vendor offered no to fix the issue. I don't think I'll ever buy from a business that punishes the customer through selling horrible products and decline to take the responsibility to fix it. I ended up paying about $35000 for a not ridable vehicle, and I'm feeling miserable about it.

I bought a brand new Toyota highlander XLE 2018 model. I was in so much love with Toyota that I even didn't care for a test drive, but driving the vehicle after few miles my back start hurting so much, that I let this vehicle sit my garage all the time. I am still using my older Toyota Highlander 2006 model which is very comfortable to drive. I complained to the dealership but they don't do anything. I ask them to replace/exchange the vehicle but they offer me to trade in so I can lose money and they can make it. I am so much frustrated with this whole deal. I will never buy any product again. I own Lexus LS430 too which is very comfortable to ride. Toyota should come forward to address this issue asap if they care about their reputation. I don't know what to do with it, if someone have any clue, please let me know.