This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had problems with the brakes since I bought the vehicle new in 2016. I have the brakes checked every year and when I had problems but they never found the problem why the brakes do not work. The worse accident was on November 19, 2022 when my wife was using the car. She was in the car alone. She went to brake and the brakes did not engage, she slammed on the brakes 4 times and the car did not even slow down and she rear-ended the car in front of her. The air bags did not engage and she was injured. The brakes do not always work, I have gone through stop signs and red lights but the dealership says there is no problem.
Does not have any side air bag mounted passenger driver seat air bag of the front passenger driver all the row filter in the guide does not have air bag and the seat belts do not work.
The contact owns a 2016 Toyota Highlander. While driving approximately 20 mph, the brakes malfunctioned and the contact's vehicle rear ended another vehicle. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The contact's vehicle sustained significant front end damage, but the air bags did not deploy. The front passenger sustained chest injuries that did not require medical attention. A police report was filed. The vehicle was towed from the scene. The cause of the failure was not diagnosed. The vehicle was not repaired. The local dealer (kenny kent Toyota in evansville, in) was notified of the failure. The manufacturer was not notified. The failure mileage was 6,600.
- Evansville, IN, USA
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I had an accident on my car going 50 to 60 mph I the road curved and I did not I went into the top of the ditch hit front end and went airborn 30 to 50 feet in the air over the persons drivway. I landed on my back bumper which then propelled me back into the air and I flipped end over end landed on my tires. Not one of the airbags deployed in this accident. The officer at the scene was shocked. I hit my head on the steering wheel the head rest broke I het it so hard and the B pillar of the car. I was on a highway.
I own a 2016 Highlander limited platinum and after a major accident I have a serious concern about the safety claims. Yesterday my wife was in a rollover (2 full rotations) accident in her 2016 Highlander platinum. Car was destroyed, her head hit both the steering wheel and the B-pillar, both have airbags. Not a single airbag was deployed. Driver and front passenger seat-mounted side airbags, driver knee airbag, front passenger seat-cushion airbag and all-row roll-sensing side curtain airbags = all a total fail, none of that worked. The onstar lady did however sense the accident and dispatch an ambulance and police, that was excellent. Whatever car I get as a replacement will defiantly have that. Not real happy about the safety on this vehicle. One of the reasons that we purchased this vehicle was the iihs rating on the vehicle. Right on there site it talks about the safety and the airbag roll system but the reality is in a rollover this did not work I will have the accident scene picture later today. I currently only have some of the vehicle after it was towed.
Airbags deployed during an accident where the 2016 Highlander hit the rear of the car in front of it that had slowed for a traffic light. This accident happened on 1-25-16 and the car was transported to a Toyota auto body shop on the 26th. Since then Highlander has been totally repaired except for the side airbags. Toyota motor in ca has no idea when airbags will be released for use in parts on 2016 model. It is now 3/21/16.
A D V E R T I S E M E N T S
- Lebanon, IL, USA