I bought this Toyota Highlander 2016 new from the dealership. I reported the problem soon after I purchased the vehicle and it has continued to get worse as time passes. I have had over 40 conversations,with two different Toyota Managers, one at Auburn CA Toyota and another manager at Elk Grove CA Toyota, Toyota headquarters, and my claim manager. Eventually, after exhaustive emails and phone conversations they agreed to have a Toyota rep come and take a look. I took my car into the dealer for the second time and she took a quick picture and said that she'd send it to the engineers. They/She deemed it "normal wear." I asked if I could have friends and family members who have identical vehicles-yet older, bring them into the dealership for a direct comparison-they refused. Every other vehicle I've looked at, the seats look normal. They do not look like mine-rippled and unsightly like a poorly made, ancient couch. Has anyone else had this issue?
A D V E R T I S E M E N T S
click to see larger images
I bought this Toyota Highlander 2016 new from the dealership. I reported the problem soon after I purchased the vehicle and it has continued to get worse as time passes. I have had over 40 conversations,with two different Toyota Managers, one at Auburn CA Toyota and another manager at Elk Grove CA Toyota, Toyota headquarters, and my claim manager. Eventually, after exhaustive emails and phone conversations they agreed to have a Toyota rep come and take a look. I took my car into the dealer for the second time and she took a quick picture and said that she'd send it to the engineers. They/She deemed it "normal wear." I asked if I could have friends and family members who have identical vehicles-yet older, bring them into the dealership for a direct comparison-they refused. Every other vehicle I've looked at, the seats look normal. They do not look like mine-rippled and unsightly like a poorly made, ancient couch. Has anyone else had this issue?
- Kerrie H., Elk Grove, CA, US