This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A safety recall on a possible defective circuit board for the electric power steering, I was told that there is no parts available to replace the defective parts and they don't even know when is the parts will be available.
I received a recall notice in the mail on May 12 about a possible defective circuit board for the electric power steering. I took the car to a Toyota dealer on May 13, and was told later that day that my car did indeed have one of the units deemed defective. I was given a loaner car at no charge. Everything seemed ok, but now it is 10 days later, and no replacement part has arrived. Not only that but both the dealer and the national customer service number are completely unable to predict when any replacement parts will be available. Is there any way to make Toyota more responsive" is there any way to get Toyota to put more pressure on the manufacturer of the circuit board in question? what constitutes a "reasonable time" for Toyota to remedy this defect"
- Mercer Island, WA, USA
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- Chula Vista, CA, USA