This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Toyota Highlander. While attempting to open the rear driver's door to remove his daughter from the car seat, the contact stated that the door would not open. The contact had to go around and open the rear passenger door in order to get the infant out of the seat. Additionally, during the second week of February of 2018, the front driver's side door actuator had to be replaced because it did not open. At the end of February, the front passenger door actuator had to be replaced. The contact stated that this would be the third door that experienced actuator failure. The dealer (lugoff Toyota in lugoff, North Carolina) diagnosed the vehicle with door lock actuator failure. The manufacturer was notified of the failures. The vehicle was repaired by the owner the first two times. The vehicle had not been repaired a third time. The approximate failure mileage was 65,000.
- Lexington, NC, USA
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- Lexington, NC, USA