Gps/radio often turns off while driving. Screen completely goes blank and keeps trying to reset itself. Voice commands often don't work while driving or stationary. Blue tooth often doesn't connect while driving or stationary. Tailgate often doesn't close and takes multiple tries to get to working again when stationary. Spongy/broken spring sound coming from the rear of the car as I drove over uneven road. Rear left tail light always foggy and contains moisture even after replacing it. Chirping sound coming from right side of car when driving on highway on windy days. Wheel and car shaking while driving on highway at speed over 60 mph.

- Pottersville, NJ, USA

The contact owns a 2014 Toyota Highlander. The contact stated that an abnormal squeaking noise was heard coming from the rear driver side of the vehicle. The noise occurred intermittently while making turns. The dealer was not contacted. The contact researched the failure online and found that the failure was due to a damaged rear suspension. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 46,000.

- Laverne, CA, USA

I've purchased 2014 Highlander on Jan 2014. I have complained to the dealers about the rear noise starting in 2014 and all they could said was to make sure the jack tool is secured in the back. They couldn't identified the issue. Today I found SB0016-16 and had a dealer confirmed the trailing arm issue. This is part of the rear suspension system. I contacted toyoda with case #1708260897 and they said mine is out of warranty and won't pay for the repair. It didn't matter if the issue was identified before the warranty has expired and before this bulletin SB0016-16 came out. The repair cost is estimated to be $1,200.

- Carmel, IN, USA

2014 Toyota Highlander limited has begun making noise when traveling relatively slow (<30mph) on a normal road. When there's a very minor bump, a squeaky sound will come from the rear. It's not so noticeable on the freeway (perhaps fewer vibrations and/or the the wind noise overpowers it). Upon further investigation (riding in the back and listening for the source), it's coming from the rear-hatch door/car gap near the bottom corners. It sounds like the the powered hatch isn't fully tight and the weatherstrip is rubbing. However, the door doesn't feel or appear loose at all.

- Rockaway Park, NY, USA