This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The door actuators keep going out. The first time it was the two back and passenger front. I had it fixed and less than a year later the two back doors went out again. The dealers ship wants approximately $400 per door to correct.
Gps/radio often turns off while driving. Screen completely goes blank and keeps trying to reset itself. Voice commands often don't work while driving or stationary. Blue tooth often doesn't connect while driving or stationary. Tailgate often doesn't close and takes multiple tries to get to working again when stationary. Spongy/broken spring sound coming from the rear of the car as I drove over uneven road. Rear left tail light always foggy and contains moisture even after replacing it. Chirping sound coming from right side of car when driving on highway on windy days. Wheel and car shaking while driving on highway at speed over 60 mph.
Every single door lock actuator has failed in the vehicle causing remote locking and unlocking to not work. Doors, after failing, required to be manually locked or unlocked. The driver front and rear failed about 39 months after owning the vehicle, then 3 months later the right rear one failed, and now the fourth and final one has failed.
Liftgate getting stuck in the open position making it a hazard to drive, not knowing when it will open or close properly. Power windows barely close- reported to Toyota but claimed it was not an issue.
I have three issues with the electronics in my 2014 Highlander starting in June 2017 (right after my warrantee expired): 1. the electronic liftgate is non-functional. When opening, it takes multiple (5-10) attempts to get it to open all the way up. Same with closing the liftgate. Vehicle is stationary. 2. the electric passenger window will not close all the way until you try to close it multiple (5-10) times. It goes up about 3/4 of the way, then opens again. I found that it works quicker, after 2-3 times if the engine is shut off. Vehicle can be stationary or moving. 3. the bluetooth connecting my android phone stays connected for about 2 weeks and then I have to initialize it again to make it work. Vehicle can be stationary or moving.
- Renton, WA, USA
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The entune radio has a bug that causes it to reboot randomly. I have had it happen while driving and relying on the navigation system for directions in heavy traffic. It is annoying, distracting and very unsafe. I have investigated the issue and it appears that reloading or new firmware does not work which is what Toyota recommends. Refer to this link for other people's complaints. www.landerfan.com/archives/entune-navigation-freeze-crash-reboot-followup/
Stationary vehicle. Power rear lift gate will open or close on demand only sporadically. It may begin to open or close and move just several inches, or perhaps a foot. It thus requires the operator to manually open or close the gate which is very difficult to accomplish especially for smaller or elderly people as the resistance is severe, requiring an enormous amount of effort and risk of injury. This is an ongoing problem and occurs continuously.
My navigation system stop working on city, and highways while driving. It is getting worse.I live in martin tn. While driving to, and in memphis tn it stop over ten time, and on the way back at least nine times. We was relieving on it but failed. When we needed it the most.
Vehicle shut off during driving, causing all electrical systems to fail including the electronic steering, which since vehicle also turned off, caused the steering column to lock up. Since the problem occurred at speed and infact while making a turn, a near collision occured. The problem occured multiple times in succession and was also intermittent with much time elapsing between episodes. Two other types of related occurrences during this timeframe were the (1) vehicle also cycling off and on and (2) would also turn on itself if the key was in the vicinity of the vehicle. Toyota of seattle experienced the issues when the vehicle was brought in and diagnosed the issue to be a loose bolted connection of the negative electrical wire from the battery to the frame of the vehicle. Though the vehicle has experienced similar issues since tightening of the negative wire bolts. Ongoing issues include the electrical system cycling off and on while driving including the navigation and front console display. The vehicle was bought in September 2014 and had less than 25K miles as of April 2016. On two prior instances electrical issues were identified and documented to Toyota of seattle and the vehicle was kept for testing. The first electrical issue occured with the adaptive cruise control failing and thereby requiring passenger intervention to avoid collision. This cruise control failure first seemed to occur in December 2015. Toyota of seattle did not find any fault and sent me away. The second prior electrical issue of the battery prematurely failing occurred in March 2016. The readings indicated some odd draws. Toyota of seattle replaced the battery and sent me away without addressing the odd draws. The vehicle's safety remains suspect with ongoing electrical cycling off and on while driving.
Automatic/power liftgate does not close all the way. Starts - then stops half to 90% closed. Requires manually lowering to close. Happens 75% of the time. Toyota dealer reluctantly acknowledged a service bulletin and says they will replace motor but it took some pushing to get past the service desk and tech who say, "we couldn't find anything wrong". I said not good enough answer and, lo and behold, the senior csr looked it up online and confirmed the malfunction is not uncommon and immediately offered to replace the power liftgate motor.
To select an option on the map mode screen (turn list, free-way exit list, inter-section screen or the turn-by-turn screen) vehicle has to in motion. Driver has to take eyes off road and Focus on the screen and then find the option he wants and then select it. All this while vehicle is in motion. Unsafe at any speed. A software upgrade can fix this so vehicle doesn't need to be in motion. Notified Toyota case # [xxx] 8/3/2014. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Our 2014 Toyota Highlander limited was purchased new with 18 miles on February 25, 2014. On March 7, 2014 while driving on city streets another driver failed to stop at a red light so I pressed the horn to alert the driver while I swerved out of his path. The horn did not work so the driver was not alerted and continued in their direction of travel. My need to swerve would have been avoided if the other driver was paying attention and I was able to alert him with my horn.
A D V E R T I S E M E N T S
- Sallisaw, OK, USA