While driving to Michigan from Illinois while using vehicle build in jbl navigation unit on a newly purchased 2013 Toyota Highlander limited with only 300 miles at the time, in the middle of the trip navigation unit rebooted/crashed after coming back up the programmed directions were lost, since this navigation unit has a programmed safety feature the destination cannot be re-programmed while driving, we have to exit the highway and stop to reprogram the destination again, also the same issue happened on the way back. Toyota customer service has been contacted and the case was open (#1308280087) they advise me to take the vehicle to a dealer, so the dealer can contact Toyota technician and try to isolate an issue. Service manager contacted the technician who stated the problem has to be reproduced; otherwise there is nothing they can do. Looks like this issue only happens on long trips, which is impossible for the dealer to reproduce using my vehicle. Toyota customer service has been contacted again about the issue; Toyota is ignoring the problem that has been reported on multiple forum sides and unwilling to work out a resolution by duplicating the issue in-house. Also the navigation unit does have an outdated maps (half of the addresses that I have entered could not be located) and update is not been offered after the complaint. Jbl navigation software version: 2.2.0 nav id: Nqna2011Q4.

- Buffalo Grove, IL, USA