This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently purchased a new 2013 Toyota Highlander from a Toyota dealership on 03/15/14. While driving the vehicle the following day, I subsequently noticed that the front windshield impairs / blurred vision of the driver as well as any other occupants in the vehicle while looking out of the front windshield. It actually makes you dizzy and is a major safety hazard to all on the road. Searched for recall/defects with Toyota and did find another complaint of the same incident/vehicle/part/symptoms with a vehicle owner. His complaint was confirmed by a Toyota service manager and was set up for a windshield replacement. Unfortunately, the owner was later contacted and told that Toyota will not replace the windshield due to the fact that it is the windshield that all Toyota Highlander's are assembled with. Personal opinion: Defect may be due to the integration of the "front windshield heater system."
The contact owns a 2013 Toyota Highlander. The contact stated that while driving 30 mph, she depressed the brakes and the second row seats moved forward abnormally. The vehicle was taken to the dealer for inspection where they stated that the seat needed to be replaced. The vehicle was repaired. The contact also stated that the windshield wiper fluid would not dispense when she applied the switch. The contact took the vehicle back to the dealer for inspection where they stated that the fluid had frozen. The contact added de-icer to the vehicle and it began to work briefly. The manufacturer was notified of the failure. The failure mileage was 100.
I purchased the Toyota Highlander in December of 2012. Immediately we knew something was wrong with the headlights. They are focused down toward the road and have a line of "shade" above. The Highlander lights are so dim, we don't know if they are working. We are "overdriving" our visibility at night and we cannot see any road signs because the lights are focused to far down they do not illuminate signs on the side of the road. In addition, in hilly areas, they only illuminate the bottom of the hill (and the shaded part is above) so you cannot see where you are headed.the tops of the hills are completely blocked by the "shaded" part. This is a very dangerous situation! also, they do not get warm, so the snow and ice accumulates on these lights and obscures visibility even further! I have owned many many cars, including several Toyota's and have never had a headlight problem. I do not know what to do with this car as I cannot drive it at night.
I took delivery of a brand new Toyota Highlander limited, with a defective windshield. There was a distortion in the glass which caused great eye strain to the driver. Toyota corporate claimed not to know anything about this. The service manager at my dealership told me that this was his 3rd on a Highlander. It created an effect similar to wearing the wrong prescription eyeglasses.
A D V E R T I S E M E N T S
- White Plains , NY, USA