This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The electronic door lock (driver's side door) on my 2012 Toyota Highlander recently began to have problems; it worked intermittently for a short time, then ceased working at all. After a recent service trip, Toyota quoted me over $500 to replace the door actuator and labor. I realize this seems like a small issue. But I, and my family, have owned Toyota previously and have had the same issue, even with different models. I can't help but feel that Toyota is making a defective product and I, as a consumer, am footing the bill for their faulty part. Moreover, a simple internet search finds that this problem is ubiquitous; there are myriad forums dedicated to finding a solution. I feel that this may even justify a recall.
- Tallahassee, FL, USA
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- Tallahassee, FL, USA