This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Highlander. The contact stated that the intermediate steering shaft was making an abnormal knocking noise while turning to the left or the right. Additionally, the driver-??s side window failed to roll up or down because it was off track. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.
There is a known defect in Toyota Highlanders (2010 - 2013) sun visors. The visor no longer stays in either the upright or downward position. It is either at a 45 degree angle when placed in the "up" position or is in a position to slightly obscure visibility in the "down" position. Toyota offered a warranty enhancement (letter ZF1) however I am now past the extended warranty period. This is a hazard in driving and would be hazardous to the driver should there be an accident - the visor would hit the driver in the forehead or face should there be an impact.
My driver side visor lost all tension. I had to either hold it up or tie it out of the way. I had it replaced at lowe Toyota in warner robins, ga for $199.87. I would not expect a visor to tear up even for a 2011 model. It was a safety issue that needed to be fixed. I think there should be a recall on these visors and reimbursement for replacing them. Thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
For no reason at all my sunvisor on the driver's side will not stay up. It is very distracting trying to drive with it half way down and obstructs my vision. I have not yet put it in the shop yet so don't know how much it will cost to fix it, but it has to be fixed. It is driving me crazy!
I have a 2011 Toyota Highlander. The drivers side sun visor has broken from its internal guide on the visor, making it unsafely and uncontrollably flip & flop around. I have been trying to get a replacement, but the dealer told me there are more than 200 on backorder, and it could take one or more months to get a replacement. Further research shows previous recalls on Toyota sun visors. So, with more than 200 already needing replacements on what should be a strong part, it suggests a larger problem worthy of your attention and a possible recall. Thanks.
- Colorado Springs, CO, USA
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The drivers side visor will not stay up flops around blocking full vision. This seems to be an ongoing problem with Highlanders and should not be an issue on a part with limited use and a vehicle this new.
Drivers side sun visor will not stay in upright position or in correct sun blocking position. It is constantly in the partial down position and does not allow for proper visibility.
A D V E R T I S E M E N T S
- Azle, TX, USA