This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Toyota Highlander. The vehicle was repaired by an authorized dealer for the recall associated with NHTSA campaign id number 10V023000, vehicle speed control: Accelerator pedal. Upon receiving the vehicle he was driving approximately 22 mph and when he removed his foot from the accelerator pedal, the vehicle did not stop accelerating. The vehicle was not taken to be examined for the cause of failure and was not repaired. The failure continued to occur whenever he released the accelerator pedal. The failure and current mileages were 14,100.
The contact owns a 2009 Toyota Highlander. The contact stated that the suspension was loose and the braking system would not operate properly. The brakes would go to the floorboard when depressed. The brakes would not engage intermittently when depressed. The contact stated that the driver's seat would no longer move backward, and was positioned entirely too close to he steering wheel. The contact stated there was little room for movement when driving. The vehicle was taken to four separate dealers and the contact was told that the vehicle was operating as designed. The vehicle was not repaired. The failure mileage was 400 and the current mileage was 6,500. The consumer stated when she realized a police officer was behind she attempted to stop, the vehicle continued to accelerate and the brakes collapsed very low to the floor. The consumer had to pump the brakes to slow the vehicle down. The consumer also stated the lug nuts broke on the front driver side wheel. The cruise control was inoperative, and the engine had a slight ticking sound and the rotors were rusting. Updated evoq 12/23/10 the consumer stated the seat belt wrapped tightly around her throat. The front wheel was loose, there was a whining noise coming from the vehicle. When the consumer attempted to accelerate the vehicle would stall, the cruise control no longer worked. The accelerator pedal no longer stays in place and the steering wheel turned in different directions. Updated 07/07/11.
2009 Toyota Highlander was involved in the floor mat recall. When vehicle was taken to dealer and consumer was told there was nothing they could do because the floor mats were not Toyota floor mats. The consumer stated at times the vehicle would not start. The dealer performed a diagnostic test and stated the battery was weak.
The contact owns a 2009 Toyota Highlander with mcneil weather tech floor mats with part number 44115-1-2-3. while driving 65 mph he attempted to accelerate to pass a vehicle and noticed that the floor mat became stuck behind the accelerator pedal causing the vehicle to continually accelerate. The contact was able to release the floor mat which allowed the pedal to release. The floor mat has not been confirmed as the cause of the failure by a dealer. There were no prior warnings. The failure mileage and VIN were unavailable.
Accelerator stuck all the way to floor on 2009 Toyota Highlander while vacationing in Tennessee on I40. Had to weave thru traffic to shoulder while traveling towards 100 mph, mashing full force to the floor all the time during incident. Very frightening. Car is presently returned to dealership, but no action has been taken & they can't find "anything wrong." I am afraid to drive the vehicle now. This was a life threatening event, but I don't feel Toyota is treating as such. I am trying to find some help as to what to do. It has only happened once, but there could have been serious consequences to both my husband and I and for other vehicles on the road. The consumer has since traded the vehicle. Updated 04/05/10
A D V E R T I S E M E N T S
- Franklin Square, NY, USA