This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Toyota Highlander hybrid. The contact stated that there was an issue with the 12-volt battery in her vehicle. On at least ten occasions, the 12-volt battery would not start. The contact would attempt to start the vehicle, but the ignition would not turn over. She heard of instances where other people's vehicles completely shut down while driving; therefore, she was concerned that it could eventually happen to her. She took the vehicle to the dealer four different times, but they could not duplicate the failure. The dealer charged the battery and released the vehicle back to the contact. The manufacturer stated that because the failure could not be duplicated, they could not assist. The current mileage was approximately 38,500 and failure mileage was approximately 10,000.
Slow intermittent drain on Toyota Highlander hybrid 2007 auxiliary battery. Since April 2007, the battery has died 5 times. Dealer replaced with new battery, new dvd player but still cannot identify the source of the battery draw.
- Berkeley, CA, USA
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- Bisbee, AZ, USA