This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2005 Toyota Highlander. Consumer states the steering column was making a clicking noise each time the steering wheel was turned the vehicle was inspected and it was determined the steering column needed to be lubricated, but there was no way to lubricate it, to eliminate the sound. The consumer was advised it was not a safety issue, but the only way to correct it, was to install a new steering box which would cost between $400-500.
The contact owns a 2005 Toyota Highlander. While driving 25 mph and making a turn, the contact heard a clicking sound coming from the steering column including the sound of metal rubbing together. The contact said that there was a flaw in the manufacturers design. The contact took the vehicle to the dealer and was advised that the steering column needed to be replaced. The contact was also advised to file a complaint. The failure mileage were 59,000. The VIN was not available. The current mileage was not available.
This is not a complaint or accident report but a report of facts that may benefit others. 2005 model Toyota Highlander, steering knocking/clunking. It can be detected by wiggling the steering wheel within 5 degrees. It is worse when the steering is loaded, e.g. when negotiating bends and minor curves. Taken to a Toyota dealer and they decided that whole steering wheel shaft assembly needs to be replaced. I am waiting for the parts to come in. I am reporting because this may not be an isolate case. The problem is not easily detectable by unsuspected drivers. Yet it's a serious safety problem.
2005 Highlander steering column shaft was bent, this caused vehicle to make a rattling noise. The rattling occurred when going over road expansion gaps and minor bumps. *****
- Sturgis, MI, USA
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- Spring Hill, FL, USA