The contact owns a 2004 Toyota Highlander. While driving various speeds, while depressing the brake pedal, the pedal traveled to the floor. The traction control, check engine, vsc, and brake indicators illuminated. The vehicle was serviced per NHTSA campaign number: 10V499000 (service brakes), but the remedy failed to repair the vehicle. The contact observed brake fluid leaking from the vehicle. The manufacturer was made aware of the failure. The failure mileage was 157,489.

- San Benito, TX, USA

I took my 2004 Toyota Highlander V6 to longo Toyota for brake booster recall in November 2010. They kept my car nearly 7 weeks before repair was completed. A few days after picking up my vehicle, while I was parked dropping off my passenger, most of the control panel lights illuminated (brakes, ABS, trac off, vsc, check engine). I reported this to the dealer. They said to bring the car back. I took the car back and diagnostic tests were run and concluded that a code was stored but it was nothing specific that had failed. Brake system was bled. In June 2011, the light cluster ("christmas tree" is how the dealer refers to it) illuminated again while I was attempting to pick up my car from my local Toyota dealer (bob smith Toyota). Again, the car was left. Again it was reported to me that the system had stored a code but no specific component was in failure and the brakes were bled. Approximately, July 20, 2011 and July 23, 2011, the lights illuminated again, only four of them (trac off, vsc, ABS, brakes). I contacted the Toyota dealer on Tuesday, July 26 and was forcing the issue on July 29, 2011 and made an appointment for August 1, 2011. On July 31, 2011, the same four lights illuminated while driving and stayed on. I stopped, turned off the engine, restarted the vehicle, and experienced a very spongy, squishy brake pedal. I contacted Toyota motor corporation to further address the concern of my vehicle now being unsafe as a result of their recall. Toyota motor corporation was vague and said that the matter could only be addressed by longo Toyota, the dealer that performed the recall, since the parts warranty would only be with them. In contacting bob smith Toyota, the service advisors swears that the problem can be resolved by them. It appears that performing the recall weakened the integrity of my brake system. As one representative said, "you will not have a catastrophic failure and you will still be able to stop. It will just take longer."

- Montrose, CA, USA

The check engine, vsc, trac-off lights appeared on my dashboard of my 2004 Toyota Highlander on or around March 7, 2010. On March 9, I went to my local mechanic whose Toyota diagnostic machine informed them that since this vehicle had under 80,000 miles - it was still covered by my original warranty. I made an appointment with sunrise Toyota, in oakdale, NY where I purchased this Highlander. After showing sunrise Toyota service rep: Charles salvato the diagnostic printouts - he refused to address the problem because the previous mechanic inadvertently cleared the warning lights. They wouldn't accept the diagnostic printouts as proof of a problem nor would they agree to check-out or re-run the diagnostic test. After formally complaining, I did hear from a bob johnson at sunrise Toyota who ask me to stop in. When I did stop by, I was told he was at an all day meeting. My distinct feeling is that they are hoping to let the clock run out (let the mileage go over 80,000) so that nothing has to be done. I am asking for NHTSA's assistance with this important safety concern. A concern, I feel, Toyota is still responsible for. Thank you for your assistance in this matter.

- Brooklyn, NY, USA