This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Right passenger window automatically rolled all the way down and the electronic controls for the window failed to work. We were unable to close the window. This occurred during a wind and rain storm resulting in rain getting in the car and a serious safety issue for passengers in the car. Luckily, the car was not moving at the time of the occurrence. A mechanic determined there was a complete failure of the window regulator motor and replaced it.
This is regarding my 2003 Toyota Highlander. In January 2007, the rear passenger window came off its track and ceased to work. The adjusted the regulator and put it back on track and charged me $210. In June 2008 the same thing happened to the drivers side rear window. This is very coincidental that it would happen to both windows.
Automatic window lock mechanism continued to go up and down with a single touch. This only happened on the driver's side. Consumer took vehicle to the dealer, but the dealer stated there was nothing they could do, and for the consumer to call Toyota. Consumers main concern was that a child could get strangled to death if unsupervised.
When driving with the the windows down there was a loud noise, and it increased when vehicle speed increased. Manufacture stated that they were aware of the problem. It was a design issue, and will not repair it unless they was a large volume of complaints.
On the way home from the dealer we opened the rear windows slightly. The result was a pulsating pressure painful to the ears of all occupants. Increasing speed increased the painful effect we later learned was something experienced by all Highlanders from 2001. The dealer said it was the "first" he heard of this phenomenon. Toyota customer relations said they were aware this happens when you open rear window(s) in a Highlander and agrees that it should have been disclosed to us giving us an opportunity to purchase another model instead. At this point this condition is totally unacceptable and the dealer is giving us no indication they are going to do anything but hope I give up. To purchase a car for $30,000+ and be told not to open the windows is absurd. It is unfortunate I am being forced to go to arbitration when the car has such low mileage. I have since found out that the Highlander is on the national lemon list. I hope this will help anyone considering the purchase of a Toyota Highlander.
A D V E R T I S E M E N T S
- Fremont, CA, USA