This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver side visor will not stay in place, drops down due to vibration. Appears to be a design flaw. Visor too heavy for armiture, dealership cost to replace approximately $800.
1. plastic tension coil holding up visor failed all of the sudden. 2. plastic tension coil holding up visor failed causing the visor to fall down obstructing my vision while driving. This occurs anytime I hit a bump in the road while driving. 3. I went to Toyota to have it fixed and they told me it would cost a significant amount of money since there hadn't been any recall notices involving the described failure.
I purchased a used 2002 Toyota Highlander 3 years ago, last year, the visor on the drivers side started flipping down (will not stay up). I have been quoted approx $700 to replace the visor which seems excessive especially since it is not even lighted.
2002 Toyota Highlander. Both sunvisors faulty. Hit a bump and they will fall down in front of vision. Crash hazard in certain driving situations, especially driving uphill or trying to look at a traffic light. They suddenly fall and obscure upward vision.
- Cookeville, TN, USA
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The driver side sun visor (w/ lighted mirror and homelink) on my 2002 Toyota Highlander will not stay up and drops down when driving which is a serious hazard. I understand that this is a very common problem with this vehicle and the cost for only the replacement part is over $700. It is obviously a design issue and serious hazard that Toyota will not address.
I have a 2002 Toyota Highlander. The sun visors on the driver and passenger sides no longer stay up. This started nine months ago. If the sun visor does stay up, it drops down when the vehicle hits a mild bump.
2002 Toyota Highlander drivers side sun visor fell down when hitting a small pothole, obscuring driver vision...narrowly averting a collision with oncoming vehicle before I could get it pushed back up into place, whereupon it fell again and I had to swing it out of the way to drive home...no friction to hold it up out of the way....called dealership...sorry...600 dollar replacement w/ homelink..no other fix available...definite design, absolute safety flaw...went online to research and noted thousands of responses to this exact problem for 2002 vehicle. I truly believe a recall is warranted.
2002 Toyota Highlander driver's side visor falls down and blocks the vision of the driver. Toyota's solution to this problem is to replace the visor at a cost of $600 plus labor. There have been many reports of this problem according to the Toyota dealer, yet Toyota has not issued a recall.
The sun visors on my 2002 Toyota Highlander are both failing. The driver side visor failed after about 2 years. I took it to the dealership and they replaced it under warranty. Now it is failing again. The passenger side visor is now failing as well. According to my mechanic, the cost to replace them would be about $1,000 - parts only.
2002 Toyota Highlander. Driver side sun visor does not stay up, drops down while driving due to any small bumps. Often drops and temporarily blocks view while driving. From web searches sounds like a common issue with the 02 Highlanders.
I have a complaint about my 2002 Toyota Highlander. The driver side sun visor has a problem staying up and my local Toyota dealership has quoted me a price to replace the part that seems extremely high. This visor is the homelink visor.
The sun visor on the driver side of our 2002 Toyota Highlander falls down when you are driving along. It is extremely dangerous since you never know when the visor will drop down and obstruct your view. There have been a few occasions when I have been driving along and reach to put the turn signal on. At that moment the visor drops down and before I can recover I am close to hitting a car from the rear. I have tried simple solutions but the dealer indicates that nothing is wrong and it will cost over $700 to fix.
The sun visor on the driver side will not stay in place. This is a major safety hazard as it falls into the driver's line of site while the vehicle is in motion.
Safety issue with Toyota 2002 Highlander. The driver's side sun visor repeatedly falls down obscuring vision of the road leading to potential accidents.
The contact owns a 2002 Toyota Highlander. The driver and passenger mud flaps have cracked. The flaps have not been replaced. The dealer stated that they will not replace the mud flaps for free. The failure mileage was 50,000 and the current mileage was 89,000.
We cannot read the instrument panel of our 2002 Toyota Highlander in the bright Arizona sun when wearing sunglasses (a safety and medical requirement in Arizona that is to wear sun glasses in the very bright late spring to early fall sun). We have driven at least 100 different cars and trucks (many of them rental vehicles) over the years and never experienced nor expected this problem when we purchased our 2002 Highlander. During the bright sunny days in central Arizona (it is sunny here over 300 days a year), it is impossible to read any instruments (speedometer, temp gage, fuel gage, odometer, and tachometer) when the sun is coming in the windshield and the driver is wearing sunglasses. Obviously this is a severe safety hazard. I have repeatedly contacted the dealer, the dealer service department, and Toyota on this extreme safety hazard since acquiring the vehicle in February 2002. In consideration for Toyota and its reputation, I avoided contacting cu and the National Highway Traffic Safety Administration to allow time for Toyota to respond to this safety issue. My patience ended with the beginning of another season of very bright sunshine in Arizona. The dealer and Toyota factory representatives told me as recently as May 14, 2003 that there is nothing that Toyota can do, since there are not enough complaints or perhaps any other than mine (perhaps many people don't look at their dash instruments when they drive). However, the service manager at a local dealership tells me that other Arizona Highlander owners have complained, but that there is nothing that he can do about the reported problem. He agrees with my assessment of the problem. How can he not agree when it is so evident by setting in the vehicle with the bright Arizona sun coming through the windshield while wearing sunglasses?
A major water leak was found in the front passenger side due to the front cowl panel not being installed correctly. In addition there is now a mold/mildew smell that the dealer can not get out of the vehicle. They have run the vehicle through the ozone system several times but it has not corrected the problem.
A D V E R T I S E M E N T S
- Lake Isabella, CA, USA